I haven,t received my card in the mail yet

[1carlagreen]

the number provided ask for last 4 of card.  how can i respond when i haven't received card

[brendaventura199]

I filed on 2 months ago , My money is there but I haven’t received the card  . Tryed calling and they disconnect my call

[cmor21]

How do we resolve something we have yet to receive I'm so frustrated this system is stupid

[Tonita · Accepted solution]

You should have your NetSpend Premier® Visa® Prepaid Card 7-10 business days after you ordered the card (Saturdays and Sundays don't count as business days).

If your card seems unusually delayed, please call the toll-free NetSpend Customer Service Line 1-855-646-8848.

Let me know if you have further questions.

[nicholas199113]

The Customer service number is rigged it asks for your social security number then after a few things it just states you entered an invalid card number. if i never got a card how can i have a card number? tried it 3 times each time it just loops back to the same thing. AND i cant login to their site because i don't have a card....

[qubin2117]

The customer service is terrible. I’ve been waiting for 12 business days for a card that was supposed to arrive within 7 to 10. Customer service is no help at all. All they can do is say “I’m sorry” and “wait another day”. They’re full of crap and serve basically no purpose. When I don’t pay a bill in a timely manner I incur late fees and it costs me extra money. If they had to pay me extra for being late I bet they’d be more inclined to give me a reliable time frame in which I can expect my card. Sadly, there are no repercussions for them being slothful.

[albertalowe]

Did u get your card

[rayleemaddox]

Im not getting my card? what is going on? I tried calling green dot - and this place and noone is helping me

[qubin2117]

@albertalowe so far, no.

[shevykid101]

Same problems I file 2 days before my brother and he got his card like a week ago I try calling the number my ssn  doesn't show in there system

[stpcmh]

Same here and at least 35 other customers that are posting this exact issue! Total crap!

[rae303]

Same I have not gotten my card yet either and have a DDD I'm guessing I will get deposit before my card gets to me. :(

[leslie91290]

Same here! I’m reporting these losers. Never will I use turbo tax again!

[stephie597]

Same boat, they have now sent me card number 3 because they others were never sent apparently. My refund is on some card, somewhere.