I filed almost 2 weeks ago and haven't received my prepaid card. a family member who filed after me has received theirs.can i just reorder mine?

[mesquitebean]

It could still come, although you are approaching the outside norm.  Normally 5-10 business days.   2 weeks is 10 business days. 

Phone Turbo Prepaid Visa Card customer support for assistance.

This FAQ has contact info near the bottom.

https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card