If your account was deactivated, we may be able to reactivate it. You will need to speak to someone in our Customer Support department at (800) 446-8848.
If we cannot reactivate your account, you can always request a copy of your 2016 return from the IRS. Visit the following article for more information: https://www.irs.gov/newsroom/how-to-request-a-transcript-or-copy-of-a-prior-years-tax-return
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