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I don't know which IRS page you have been going to. You don't use the regular "Where's My Refund" page for an amended return.
This is the IRS page for looking up the status of an amended return:
https://www.irs.gov/Filing/Individuals/Amended-Returns-%28Form-1040-X%29/Wheres-My-Amended-Return-1
It can take up to 16 weeks for the IRS to process an amended return, but it should still be showing up in the tool above at this point in time. It usually takes 3 weeks after mailing to show up in that tool.
The IRS FAQ page says "IRS representatives can only research the status of your return if it has been 12 weeks or more since you mailed your amended tax return, or if Where's My Amended Return? directs you to contact us."
It sounds like you mailed it about 12 weeks ago. If you want to phone the IRS, here's how to reach an agent:
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.
First choose your language. Listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 4 "for all other questions."
Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
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