First, check to see if your return was e-filed by checking your e-file status. If no status is showing then the return was not completed and submitted.
If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.
If you find your return was not completed and e-filed, you can follow the complete instructions in the link below:
How do I change from mail to e-file in TurboTax Online?
TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:
- Click on this link: Contact Us
- Select your TurboTax platform.
- Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
- Click Submit.
- On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.
You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.
"Irene2805 Employee Tax Expert"
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