Hi,the IRS tracking system says my return was sent to my bank on the 17th but I haven't received it in my account. Can you help

[inyk2015]

how does a direct deposit federal return work

[Critter]

It can take your bank up to 3 business days to accept & post the direct deposit ... and keep in mind it is a holiday weekend. 

[kbayless94]

Mines doing the same thing but I called my bank and they are stating they still have not received it. If they were holding it for some reason would they not know whether or not they have received it?

[Critter]

Did you choose the option to pay the TurboTax fees out of the Federal refund?

If so that is handled by a third-party company called SBTPG (Santa Barbara Tax Products Group).   SBTPG receives your refund from the IRS at one of their 2 banks--Sunrise Banks of St. Paul, MN, or Citizens/Civista Banking Co. of Sandusky, OH.  That bank sets up a temporary account for you to receive the refund, and then takes out the TurboTax fees.  It then sends the remainder on to your bank account in a second direct deposit.  If that deposit fails, the intermediary bank will mail you a check.
You can check on the status of your refund at SBTPG by logging into their website at:
<a rel="nofollow" target="_blank" href="https://cisc.sbtpg.com/">https://cisc.sbtpg.com/</a>
Or you can get 24-hour automated info by phone at:  <a rel="nofollow" target="_blank" href="https://cisc.sbtpg.com/contact.aspx">https://cisc.sbtpg.com/contact.aspx</a>
Or you can get live customer support during their business hours:   1-877-908-7228

When you phone the live taxpayer number, follow these steps:

When prompted, press 1 for English.
When prompted, press 1 for current year product.
At next prompt, listen to all 3 choices, then Press 3 to speak to agent.

[dupuream]

Did you ever receive your refund? Same thing happened to me