I have been having the same issues with updates and state downloads. I have spent at least three hours with three different technicians from Turbotax. I have removed and reinstalled the Federal program several times. On one occasion I also only had access to the single obsolete 2018 AMT form, but after removing the program and reinstalling it again, my data came back. I received the Federal CD around Thanksgiving time and I have been seeking help from Inuit for these problems since early December. One Technician said that they were having issues with Microsoft Edge. We cleaned all of the cookies and made sure Chrome was up to date. Even though I have an incident ID with Intuit no one has contacted me without my calling them first. I too have been using Turbotax for many years, but I am very disappointed with their response to these issues.
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