Intuit Tech Support worked me through the issue. Even though I was running under administrator, we had to allow these rights specifically to Turbo Tax to get the installer working. Even though Turbo Tax was running okay, its installer would not run under W10 without specific rights. I now have it running with all updates and my state download. Tech Support indicated they would notify Intuit to update their support page as it currently pertains more to an installation problem when it is more of a W10 access issue.
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I installed TurboTax Deluxe Windows from the CD and completed my initial federal return for 2019. I have been checking for updates and the Wisconsin state download which appears to not be available. Today, Jan. 6, 2020 I checked updates again and received federal form downloads. When I attempted to open my federal return, TurboTax opened in an obsolete 2018 AMT form with an error code: 25300. I no longer have access to my federal return or the Wisconsin state download which apparently is still not available. The Windows troubleshooting aid offered by Intuit is not helpful as it pertains to initial installation and PC setup. As a retired IT professional, my PC is completely up to date with W10, drivers, and security software. This problem is due to an Intuit TurboTax update that now prevents the program from loading and operating properly to allow access to my initial federal return entry. Will Intuit be providing a TurboTax update that will resolve this problem and restore access to my 2019 federal return and when will the Wisconsin state download be available? This is the first time experiencing issues with TurboTax after many years of use. Please respond with the plan and timing of corrective action to repair this Intuit initiated issue.
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