Yep. Similar situation. Today, I spent about 2.5 hours with 3 diff support reps including one that I was "escalated" to. She even had a "higher up" share my screen to see it crash a few times. Had me reinstall with a new clean file that I downloaded from Intuit -- with antivirus off, updated Java, cleaned Java cache. Made sure my Win 10 was up to date. (Running HP Spectre x360 I-7 with 12 gb memory, Win 10) I've ran pc and operating system diagnosis with no discovered issues. They claim they haven't been advised of a crashing issue. I pointed them to support/community pages and one rep looked and agreed she was seeing issue. They finally threw hands in air and told me to file using online application. I decided instead to review forms line by line between crashes to determine if I had a good file to eFile and did so. During eFiling and payment it crashed a couple times, but was able to ultimately send file. It's been accepted by Feds. So keeping fingers crossed all is going to be OK with state. I am a volunteer tax preparer with TaxAide and I've used TTax since at least 1994 (that's the oldest file i have.) So, I'm not a novice with PCs, turbotax or tax preparation. Intuit seems incapable of acknowledging that they have an issue with TTax crashing. Am guessing that maybe TTax corp culture is getting tired and working in silos. Don't seem to be talking to each other. Guess I'll go another way next year.
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Having same issue. New PC, Windows 10 (latest update), updated virus software (turning off doesn't stop crashes), no other issues with Quicken (i realize not Intuit any longer) nor other programs or apps. Since Intuit seems to not consider this important enough to address, I suggest you leave a review on Amazon, Costco ....wherever you purchased -- I just did so. Somehow they need to get the message this is an important issue. Personally, I don't know what else to do. Am afraid to use my current tax file it's been recovered so many times. Please Intuit, please at least acknowledge the issue and give us an idea when a fix will be released and IF we can trust our tax file. Sad, I've used TurboTax for decades. Is support getting worse?
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