Yes, I have all those prompts, but once I select it, I am told to start new new return for 2019 and pay for a new product. Or I can access my document using the...

I did all the steps you suggest and it asks me for a credit card first.....so, this leads to me to believe they are asking me to pay.

You are wrong. If I do not pay for a product to file 2019 taxes I cannot access prior year returns. That, mind you, I have already paid for in the year filed. I...