Select your TurboTax version below for instructions on how to obtain the right phone number for your question or situation.
If you're using TurboTax in your mobile browser, select TurboTax Online (not the mobile app, which is a separate product).
We're available 7 days per week from 5:00 a.m. to 9:00 p.m. PST.
There are several different phone numbers depending on your situation. To contact Customer Support please click the link below. If you are trying to get a refund for a product you purchased, ask for billing - if you put ''refund'' as your reason for contacting TurboTax, you will be sent to a tax refund tracking queue. @tpruit
Here are other options:
I need to get the 6 digit code! I've tried several times to get it and was not fast enough. Senior citizens need a little more time!!
To contact Customer Support please click the link below.
I filed with y'all last year. But I have moved and changed my number plus my email.
I am trying to get my AGI number
Can you please help me
@01babygirl79 Please see the TurboTax FAQ below for instructions on how to get your AGI:
I want to talk with A REAL LIVE HUMAN BEING! WHAT IS YOUR PHONE NUMBER???
There are several different phone numbers depending on your situation. To contact Customer Support please click the link below. If you are trying to get a refund for a product you purchased, ask for billing - if you put ''refund'' as your reason for contacting TurboTax, you will be sent to a tax refund tracking queue. @tpruit
I have submitted my taxes 6 different times, every time it rejects and says IND-032-04 spouse prior pin or spouse prior AGI amount in the header must match data base what are they talking about, please help or I will have to hire a tax pro because I need to get this done
AGI Reject Code 031-04 and 032-04
When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031
How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258
Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.
For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197
Hi i'm trying to find out need I'm i going to get my refund check
@Jorgevega123 wrote:
Hi i'm trying to find out need I'm i going to get my refund check
Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "
Transmit my returns now
".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
The IRS is seriously behind in processing 2020 tax returns. This is due to many factors, such as the pandemic, completing processing of millions of 2019 tax returns, stimulus payments, unemployment compensation exclusion tax refunds., changes in the tax code by Congress in the middle of the 2020 tax season and the like.
Millions of taxpayers have not yet received there federal tax refunds.
Go to this IRS website for operational status - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue
The IRS is opening mail within normal timeframes and all paper and electronic individual returns received prior to April 2021 have been processed if the return had no errors or did not require further review. As of August 20, 2021, we had 10.1 million unprocessed individual returns. Unprocessed individual returns include tax year 2020 returns such as those requiring correction to the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). This work does not require us to correspond with taxpayers but does require special handling by an IRS employee so, in these instances, it is taking the IRS more than 21 days to issue any related refund and in some cases this work could take 90 to 120 days. If, as a result, a correction is made to any RRC, EITC or ACTC claimed on the return, the IRS will send taxpayers an explanation. Taxpayers are encouraged to continue to check Where’s My Refund? for their personalized refund status and can review Tax Season Refund Frequently Asked Questions.
What you should do: In most instances, no further action is needed but you may check Where’s my refund or you can view your account. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. If you filed on paper, check Where’s my refund? If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. We’re working hard to get through the backlog. Please don’t file a second tax return or contact the IRS about the status of your return.
I called the help phone number. Tax "expert" was totally ignorant of the issue. Had to go to a supervisor. Took half hour on line, never got answer. Could not understand the person due to language problem. Terrible experience. Not using Turbo Tax next year.
I am having trouble accessing my 2020 return that is still incomplete.
For help accessing a prior year return, please visit the help article below.
How do I view, download, or print a prior-year return? - Intuit
I need help on phone. What is the phone number I should dial?
@4999rrr wrote:
I need help on phone. What is the phone number I should dial?
If you are using the TurboTax Free online edition there is no live TurboTax support. You can ask your question here and someone will be able to help you.
Otherwise -
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
The IRS uses your prior year AGI to combat fraud.
You can find your 2022 Adjusted Gross Income (AGI) by:
Looking at line11 on page 1 of your 2022 Form 1040; or
You can request a transcript of your 2022 tax return from the IRS to ensure you have the right number. You can request your transcript online at the following link: Get Transcript
Check these items as well to ensure you have the correct number. If you:
Filed late last year after mid-November or your return was processed after that time—try entering 0.
Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s on line 1, column A).
Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more and down when it’s 49 cents or less.
Filed with your spouse last year—you and your spouse have the same 2022 AGI. (Don’t split the AGI amount or enter 0 for one of you).
Time-saving Tip: If what you entered is correct and you continue to get a reject, you won't be able to e-file. There's probably a data mismatch at the government, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return.
This article will give you instruction on how to print and mail your return.
Hello,
im confused about multiple things on my taxes, I really need to speak to someone as i feel there are a few mistakes.
Please see this TurboTax Help Article for customer support information: How do I contact TurboTax?
Or, you can choose to add TurboTax Live to have a tax expert assist you in preparing your return: Please see: How do I get TurboTax Live?