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Level 2
February 20, 2023
Question

Trouble Activating Deluxe Desktop Version

  • February 20, 2023
  • 1 reply
  • 13 views

Hello.  I am not able to launch the 2022 tax year desktop Deluxe version.  After providing the license code, I receive a message to disable the virus or restart the modem.  It is not a connectivity issue and I am not able to disable the virus/firewall protection (work computer).  I do open the .exe as an administrator.  Any other thoughts on a work around or other options?   Thank you.

 

    1 reply

    Level 12
    February 21, 2023

    For help installing and running TurboTax for Windows, please visit the link below. 

     

    Troubleshoot installation and running TurboTax for Windows - Intuit

     

    For help installing TurboTax for Mac, please visit the link below.

     

    TurboTax for Mac installation troubleshooter - Intuit

     

    If these steps don't work, please visit the help article below to help get you connected to the right person for assistance.

     

    How do I contact TurboTax? - Intuit

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