It is possible that there is a problem with the CD. Contact whoever you purchased the CD from for a replacement CD or download.
I fixed this using my Advanced Tech Support Almost-Never-Fails Method: Turn the computer off and turn it back on. Installed.
@aisha1976 Here is a resource to assist with installing TurboTax software for Windows: How to install TurboTax on Windows. The following Help Article can help if you have a Mac: How do I install the TurboTax software for Mac?
If there is a particular issue you need help with, you're welcome to reply here and we can further assist you.
I installed the turbo tax CD. When I try to update 2021 figures I click on update and all I get is a blank white screen. Never had this issue in previous years. At the bottom left of the page shows no form. How do I fix this?
Could it be this? Desktop wages & income screen is blank
https://ttlc.intuit.com/community/income/help/why-is-the-wages-income-screen-blank/00/2425220
I just placed my 2021 Turbo Tax disk (front facing me) and it did not run automatically. what can I do to install it
May I ask if you're using a Windows PC or Mac? Also, may I have the version of Windows you're using or MacOS?
@bernashvj912 Do you have Windows 10? If you have Windows 10 and the CD won't load see
https://ttlc.intuit.com/community/bugs-and-error-messages/help/nothing-happens-when-i-insert-the-cd-on-windows-10/00/26721
Or actually the best way to install it is by downloading the program. See How to download Turbo Tax instead of using the CD
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450
And check out this Help Article. It has a picture. How to install TurboTax CD/Download software with license code
https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971
I cant install from my costco turbotax Deluxe c.d.
Have you tried our FAQ with instructions on how to install your Turbo Tax CD? If you are having a specific issue you need assistance with, please provide us with additional information so we can better assist you here.
I have a Windows 10 laptop. Trying to install TurboTax Premier for 2021. It goes part of the way, then stops with a message that it cannot read this file: "C:\Users\Neil\AppData\Local\Downloaded Installations\{4DE395EC-6F33-446B-B59A-55B7ED1A2DC6}\TurboTax 2021.msi. Please make sure the file exits and you can access it."
The file exists and seems fine, but it hangs at this point in the install process. I've tried dozens of times. AV is off, I'm running the install program as administrator. Help!
Please see the below TurboTax Help Article for assistance with troubleshooting your installation issue.
Troubleshoot installation and running TurboTax for Windows
If you continue to experience issues with installation, please reach out to TurboTax Customer Support for assistance.
What is the TurboTax phone number?
Using Turbotax Premier I could not enter SSA data using step-by-step. I followed a user's hint and entered directly to form. Not till wasting a lot of time trying to solve MY hardware/software(?) problem.
Is there an error message?
Where do I enter an SSA-1099, SSA-1099-SM, or SSA-1099-R-OP1?
https://ttlc.intuit.com/community/entering-importing/help/where-do-i-enter-an-ssa-1099-ssa-1099-sm-or-ssa-1099-r-op1/00/26527
@RayD1
I purchased a 2021 Turbotax CD Premier from Amazon. As I attempted to install it, it refused because of a missing file from Data1.cab: _fdp.2_ws_f0122f_sfdptt_idf_smrof I understand that this is an installation file. I tried with the CD again, I seemed to get the proper Turbotax program and I could enter all my data. However, as I attempted to upload your federal upgrades, I got again the same message. I attempted the reload for the third time the CD, I chose the repair option and I got once again the same message mentioned above, although I already had a filled 2021 return in my computer. Now the regular Turbotax text has reappeared as completed as before, but I fear that it may refuse to file my return. What do I do? I hope, you don't ask me to start from the beginning
Please follow the instructions here to manually update your software.
Please let us know if you need further assistance. @Joanot
I bought my CD and I can't it to download tried several times
I have a chrome book and I can not down load my desk? What am I doing incorrectly?
You can't install the Desktop CD/Download program on a Chromebook. You need a full Windows or Mac computer.
Window System Requirements
Mac System Requirements
If you cant install Turbo Tax you can use the Online browser version.
Online System Requirements