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Live chat person

Are you referring to the Live portion of your Live Self-Employed product?

You appear to be using "Live Self-Employed" which is an upgrade to regular Self-Employed that has on-demand live help from a CPA/EA tax pro during preparation and a final review of your return, which they will sign.    Live Self-Employed is currently 199.99 for a Federal return, and 44.99 for a State return.

You can schedule Live help, but you should wait until TurboTax Support is open for the day. or it might assign you a distant appointment.   So wait until after 5AM Pacific (8AM Eastern) to try to schedule it in order to get a sooner appointment.

New Member

Live chat person

Need to know where my refund is

Live chat person

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20a of your Form 1040) of your federal refund to track your Federal refund:   


To track your state refund:    


On the IRS site you are also offered the use of an app called IRS2Go


If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.




**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
New Member

Live chat person

My turbotax review section before the Fed e-file keeps on going back to the K-! line 17. Pls help me on this problematic issue.

New Member

Live chat person


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