Please call TurboTax Customer service. Here is a link: Turbo Tax Customer Service
Thank you @CatinaT1 . I followed all of those instructions today and yesterday.
All of the automated systems (voice and chat) won't let me speak to a person.
My account is stuck in a loop. I log on and select a TurboTax product to get started. It takes to me a screen where it says "Welcome back, mwill768, you've been using TurboTax for 100 years." Then it "loads" my info from last year, then takes me to a screen to select a TurboTax product. It continues that loop for as long as I try.
I have tried all the help guidance. Log out and back in, clear cookies, try different browser. I have tried calling and chatting several times, but the AI bot won't let me talk to someone. I think because I haven't chosen a TurboTax product yet.
With the amount of time I have spent troubleshooting TurboTax, I could have done my taxes twice by now.
mwill768
There are a couple of things that you can try to get past this snag,
If this doesn't work try this:
If you have no luck, please contact us.
The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're open daily from 5 AM to 9 PM PT.
I'd like to refer you to my last post. I have tried multiple browser, cleared my cookies, etc.
If I have to run disk clean up to use a website, then something is seriously wrong. I'm using TurboTax Online, btw.
I also can't connect with a person on the phone or via chat because the AI bots won't let me. I have tried 3 times today and 4 times yesterday.
I have used TurboTax for 20 years, in fact, I have never done my taxes without TurboTax. I need to talk to a tech support rep in the next 24 hours or I will find another company who can help me with my taxes.
Thanks,
mwill768
Unfortunately, as this is a public forum, we can only direct you to the contact information a previously mentioned.
There is a number listed on that link.
Have you been able to try that number?
[Edited 4/5/20|1:46pm PST]
@JotikaT2 Thank you, yes, I have used that number. And with the same results.
The bot won't give me access to a person because I haven't selected a product (or something to that effect). It can't find me in the system.
I suspect I have figured out the problem. I don't have a tax return loaded into TurboTax online for 2018. I had to do it with the desktop version. The website loops looking for my info. That's a guess.
mwill768
You can always use the help feature in the desktop version and see if you can contact support that way as you are having issues with the online link. It would at least get you to product support which is what you need assistance with.
In the Desktop software: try clicking the Help button on the top menu bar.
I am having this EXACT SAME problem. I can't get any help because I am stuck trying to select a product.
Did this resolution help you??
Did you have to purchase a $120 download desktop software to do it?
You can try setting up a new account in TurboTax, with a new user name and password. Your information won't get carried over from last year, but it may allow you to get past the hurdle you are dealing with.
The most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.
We're open daily from 5 AM to 9 PM PT.
Thanks, but I actually need my information from previous years! I am worried it is trapped! Online version was a terrible idea.
@lisatilton wrote:
Thanks, but I actually need my information from previous years! I am worried it is trapped! Online version was a terrible idea.
To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
Or go to this IRS website for free federal tax return transcripts - https://www.irs.gov/individuals/get-transcript
For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf
Please note: these help systems cannot be accessed without purchasing a product and that is exactly the problem we are having. So no, it's not efficient.
I owned a desktop version from last year (2018) which I used to connect with a real person. The first tech was very friendly, but couldn't fix my problem. She elevated me to a supervisor who hung up on me and never called back.
I switch to another company for my taxes.
What a mess! I have been using TurboTax for over 8 years, and I need to speak to someone. Your AI will not let me through. This is terrible.
The call volume may be extremely high; please try back in just a bit. You can also try this route instead of calling the advertised number directly. This way you can enter the topic you need assistance with and the system then generates a phone number for you to call to get help on that specific topic. Please give this try if you have not already done so but yes there is a high volume of calls overall @coachsam5.
My 2021 turbo tax program would not let me down load the updates to finish my taxes! It continues to say error code 1603. I turned off the anti-virus, malware, and firewall! Repeatedly! To no avail! So I checked the 2020 turbo tax program still on my computer and it was able to update successfully without any problems! So I un-installed the 2021 program and reinstalled it from the cd to the computer! Of course now the program will not let me open my taxes without first buying a North Dakota state forms for $40. I’ve already purchased the 2021 turbo tax program with free state download! Help please!
Please reach out to Customer Support for further assistance by clicking here.
Hi, I'm about to sent tax return file via e-file. but before I pay tax via credit card, system need me save the return file but I got error code 567809, I rename it or re launch turbo tax no use.
Please help, I'm in offshore and have to sent return via e-file.
Danny
For information on Error 567809, please visit the Help Article below. @Danny Chao
Error 567809 or 102348: Cannot save tax file or File not found
Turbo tax won't print content of tax forms. Prints some blank forms even though the data is showing in print preview.
TT won't allow using credit card payment for efiling. Final page hides the continue button.
I get an efile reject based on wrong AGI from prior year's taxes even though it is supplied by TT's last year filing and verified by referring to copy of last year's return.
Spent hours and a ream of paper trying to solve this issue. NEED HELP [phone number removed]
For AGI reject....
ENTER 0 FOR AGI. The IRS took a long time last year to process 2020 returns so the AGI didn't get entered in time. Especially if you mailed it. That works for most people. See,
https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031
How to correct the AGI in the Online version
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311
If you can’t get it to efile you will have to print and mail it.
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258
Be sure to attach copies of your W2s and any 1099s that have withholding on them. You have to mail federal and state in separate envelopes because they go to different places. Get a tracking number from the post office when you mail them for proof of filing.
hello
i had someone call me and log on my computer to print out a form 8962 for the irs that was not included in my return.after doing it and mailing it back to irs i was informed that your turbo tax did not print out a form 8812 for the refundable tax credit.
please call me at [phone number removed] so you can correct this problem
thank you richard grace
i have been using your service for more than 15 years and this has happened in 2020 and 2021