Turbo tax glitch?

[TMS10]

I entered yes to the disaster distribution because we cashed in retirement in 2020 . Which we paid taxes on. I thought this question meant we wouldn't pay any penalty tax due to the disaster, prompting a refund of what we paid in 2020.  Before I entered this info I owed $298. It then jumped to $540. I realized I should have said no to this question & backed the info out. & checked no. It did not go back to $298???????????!!! I feel like its a turbo tax glitch regarding this question. Is it true I cant get help from them unless I pay hundreds of dollars?! I feel like this is on their end but cant find a way to contact them?

[AmyC]

Go back through the program and enter yes to the disaster, then delete any disaster information. Log out and back in, then go to disaster and say no. You can also delete the disaster form. Choose your method of deletion:

• Online: A simple way to delete forms in TurboTax online is to use the Tax Tools menu option, which is on your left menu bar when you are working in your program. Then, choose Tools and then Delete a form.
•  Desktop: If you are working in the download TurboTax program, use the Forms Mode on your menu bar to bring up the form you want to delete, then choose the Delete Form option at the bottom of the form.