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If you have the Form 8839 included with your tax return, you should do the following.
It will take some time for you to receive a response. If you prefer you can try using the Taxpayer Advocate Service (TAS). They are in place to assist in situations where you are unable to obtain resolution on your own.
This will get the process started for you. It's not going to be a fast process because they are handling a large volume at this time.
If you do not hear from TAS within one week of submitting Form 911, contact the Taxpayer Advocate office where you originally submitted your request. Incomplete information or requests submitted to a Taxpayer Advocate office outside of your geographical location may result in delays.
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