When you get to the end they ask you if you would like to pay your tax preparation fee out of your refund. They present this as a good thing to do, but unlike their other fees, which are plainly spelled out in bold lettering, they don't make it clear that there is a charge of $39.99 for this service! This is a significant up-charge that they collect. When I called about they claimed it is spelled out in the fine print, but of course you have to take their word for it because you can't go back at that point. By the time you see that fee actually listed, it's too late to select the credit card option. I believe this to be deliberate because there are two simple remedies to this: 1. Make very clear when you make this selection the fee you will be charged for this service, and 2. In the event you change your mind, allow you to go back and change it. So I'm through with Turbo Tax. I am very disappointed with the disengenous way this is handled.
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I have had used turbotax online to prepare my return for the last number of years and have come to trust what they do. That trust was broken today, do due to anything they did wrong in preparing my return but for something must more egregious. When I got to the end of the process, which was long and tiring, I was asked how I wanted to pay for preparation of the return. The two choices were by charging my credit card or by deducting the amount from my federal refund. At that time there was no hint that there were be a fee associated with either choice. I would have been just as easy for me to have it deducted from my credit card but I figured, what the heck, just let them take it from my refund. That was a VERY bad idea. Once I made that selection and to the very end where the fees were tallied, I saw to my horror that Intuit charged me an additional $39.99, DOUBLE the cost of preparing my federal return, just to have take the money from my refund. I tried to back up change my option but at that point it's too late. I understand Intuit needing to charge this amount. What is unforgivable is that they did not tell me about this charge when I made the selection, nor would they let me go back and change my selection once I knew how much it would cost. This is the kind of crap I expect from used car salesmen, not from an allegedly reputable company. I will not be using turbotax again.
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