I was able to resolve this by manually inputting our W2's. for some reason the auto import function was not working

Thanks Susan, I will give that a shot. I just ran through this form:https://www.irs.gov/help/ita/am-i-eligible-to-claim-the-child-and-dependent-care-creditand w...

Same issue here. both kids under 12 and both parents working with W2's imported.Site asks: Are you a fulltime student or disabled or none of the above. I select...