Yes I worked with Alicia from TT for 1-1/2 hours on the phone. I originally thought it was a TT problem. She was very helpful and patient as I'm not that "Techy...

Have you tried shutting computer off and back on to reboot. This worked for me after clearing browser cache and cookies

I just got this exact message resolved with Alicia from TT. I had to clear my cookies and cache and shut down my computer so it would reboot. Then great news.. ...