I USED THE SAME USER ID I JUST NEED TO DOWNLOAD IT I AM WILLING TO PAY BUT IT WON'T LET ME AND I HAVE ALREADY JUST SPENT 69.99 - I HAVE AN IRS LETTER ASKING FOR...

I HAVE DOWNLOADED AND PAID 69.99 for 2016 desktop thingOrder number:QSTC109372818 - I STILL CANNOT ACCESS MY 2016 RETURN WHY IS THIS SO DIFFICULT