I HAVE NO PROBLEM WITH DIDUCTION OF $391.72 FROM MY REFUND CHECK DUE OF $16301. WHEN CAN I GET MY REFUND. NADA CRAGO

Need to know why I did not receive my Refund of 16301. but was paid Treal 310Taxeip3 $391.72 I did not know that I qualify, all I wish to get my REFUND