https://amynorthardcpa.com/how-do-i-reach-a-real-person-at-the-irs/Copy and paste into your search engine. I finally used this "shortcut" after innumerable time...
Oddly enough, this works, it may take you a few times to get it right - take your time and have your papers or your TurboTax/Intuit forms ready for the informat...