they are telling me to pay 29.99 just to talk to someone! this is nuts

I done re-filed and started from scratch 3 times now-they basically just waiting for the promo to expire and than I will have to pay 160$ EXTRA

yeah I did and I spoke with someone for an hour! they were supposed to return my call but never did, now when I call they want me to pay to talk to a human! thi...

I have been doing all these things and nothing has worked.