I've tried to amend my taxes to reflect a 1099-NEC which I forgot about (an added income of a little over $1000), and also see what I am due from the $10200 unemployment exemption. I went through the questions, and was ready to file, when the program calculated that I owe well over $1000 to the IRS(!). In reality at best I owe a little for the forgotten form, and should get back some money from the unemployment overpayment. The program already asked me for my bank account info for the IRS to take out the funds... I canceled out of that, and called an agent, who screen shared with me and told me I need to erase all of the previously entered info from the original e-file, but that didn't change anything. Actually it got worse, cause now I cannot even get back to where I was before starting the amendment. I even called the IRS and verified that I owe nothing. Please help, and thanks in advancw
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I have been a long time TT customer, usually using the 'self employed' version. This year because of the virus, I tried the free file, as my filing is pretty simple this year. Half way through, it offered me to upgrade to Deluxe, which I decided to go for. Upon finishing a straightforward file, I realized that on top of the $40 fee, there would be another $40 charge for the state (NJ, which is previous years was $19.99). If I wanted to downgrade now, I would have to start from the beginning... I tried calling their customer service number, and gave up after an h hold time. I called again, and this time asked for a call back. Finally they returned my call, where I explained my issue to the rep, who put me on hold, promising to help me resolve this. Next thing I heard that her supervisor is declining to offer any help, and so I asked to speak to him/her. After a few minutes wait, and an assurance that she is looking for one for me, I heard the automated response when making the initial call... wait time of 45 minutes +. I hung up upset, and went ahead and paid nearly $83 for what I thought would be free, or well, a smaller fee for the upgrade. Any advice or action is appreciated.
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