There is no answer. Intuit refuses to acknowledge the problem, let alone fix it. You have to mail it in when hopefully the shelter at home order ends in a few weeks. Hope you have a mask and some gloves. ... View more

@AkinaLO I am 100% positive that I put in the correct AGI from 2018 because I used TurboTax to file for 2018. Like the other poster said, due to COVID-19, I don't feel comfortable going out to the post office having to either talk to a person or touch a screen (not sure which one is worse) to mail in my return. Now I can't get my refund any time soon.   Let's all send an email to Mr  Goodarzi, so he will tell his programers to work a little harder. ... View more

How do you explain that a competitor's product allows people in this situation to efile while TurboTax can't? I already spent my time filling out the return on TurboTax and would rather not go through the process again with another product. I know filing by mail is an option but it's a major inconvenience especially among the COVID-19 situation. With a company as big as Intuit and a product as popular as TurboTax, I wouldn't have expected this problem in the first place, let alone a lack of fix after a number of complaints.   ... View more

@CassLO Thanks but if you look through this thread, multiple people have stated that they were able to efile using a competitor's product after failing to efile with TurboTax. This implies that there is something TurboTax can fix in its software. With filing deadline extended to July 15, it would still be worthwhile and appreciated if TurboTax could acknowledge this bug and fix it for 2019 tax year. It's terrible enough that people lost their spouses. It's even worse when they constantly get reminded when they try to efile. ... View more

Same situation. Spouse passed away in Feb 2019. Now keep getting the " IND-032-04 - 'SpousePriorYearPIN' or 'SpousePriorYearAGIAmt' in the Return Header must match the e-File database" error. Pretty sure I put in the correct AGI from 2018 as I used TurboTax to file my 2018 return. NEED a fix from TurboTax ASAP. ... View more