It seems like you are using the turbotax online platform based on the information provided. But, either way, the platform should autosave your information. If you are using desktop, try updating your software to the 2017 tax year, that might help fix the crash issue. ... View more

Try using a different browser, clearing your cache, and making sure you are connected to a secure internet connection. We recommend using Chrome. ... View more

Sounds like you have a balance due and will need to pay the stated tax amount due. Here is an article that can help you navigate how to do that https://ttlc.intuit.com/replies/6569579 ... View more

In order to use Year over Year info, you must upgrade to a paid account. Here is more information on how to do that: https://ttlc.intuit.com/replies/5574744 ... View more

Here is an article that I think could help you navigate this issue: https://ttlc.intuit.com/replies/7404523 ... View more

Since I cannot see your screen, it's hard for me to determine what the problem is. If you are answering a question that has a circle next to the appropriate answers, you can just click on those circles in order to select them. If this is not the answer you are looking for, please provide a screen shot of the issue you are having but FIRST please make sure there is no personal information exposed on the screenshot to make sure to keep your personal information secure. ... View more

If you need to file this year, based on the details you've entered above it sounds like Turbotax Online Deluxe might be an option for you. You can further use our tile selector on the Turbotax home page in order to help you determine any further details you might have: https://turbotax.intuit.com/personal-taxes/online/ ... View more

Typically a schedule C is filed under the Self-employed option of turbotax. It looks like you are in the Deluxe sku. If you are indeed self-employed, you will need to upgrade. If you believe this is a mistake, you can delete the form from your tax prep by doing the following: Sign in Click on tax tools in the left hand navigation bar Click on Tools Click on Delete a Form Determine which form may need to be deleted ... View more

Typically, you will not be charged until the IRS has accepted (received) your return. If so, you will need to call IRS e-file Payment Services at 1-888-353-4537 or contact your state tax agency, as appropriate. ... View more

As a Deluxe user, your total price can be found on the products and pricing page here: https://turbotax.intuit.com/personal-taxes/online/ But since there are alot of unique cases, here is another article that outlines what some possible charges might be. https://ttlc.intuit.com/questions/4232989-why-am-i-being-charged-twice-for-the-deluxe-edition Hope this helps! ... View more