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- Posted It seems like you are using the turbotax online platform... on After you file. June 6, 2019 1:32 PM
- Posted Try using a different browser, clearing your cache, and m... on Get your taxes done using TurboTax. June 3, 2019 12:39 PM
- Posted Sounds like you have a balance due and will need to pay t... on Get your taxes done using TurboTax. June 3, 2019 10:39 AM
- Posted In order to use Year over Year info, you must upgrade to... on Get your taxes done using TurboTax. June 1, 2019 8:37 PM
- Posted Here is an article that I think could help you navigate t... on Get your taxes done using TurboTax. June 1, 2019 7:45 PM
- Posted Since I cannot see your screen, it's hard for me to deter... on Get your taxes done using TurboTax. June 1, 2019 6:45 PM
- Posted If you need to file this year, based on the details you'v... on Get your taxes done using TurboTax. June 1, 2019 1:34 PM
- Posted Typically a schedule C is filed under the Self-employed o... on Get your taxes done using TurboTax. June 1, 2019 1:08 PM
- Posted Typically, you will not be charged until the IRS has acce... on Get your taxes done using TurboTax. June 1, 2019 12:47 PM
- Posted As a Deluxe user, your total price can be found on the pr... on Get your taxes done using TurboTax. June 1, 2019 12:42 PM
- Posted I do not know about your account specifically, but due to... on Get your taxes done using TurboTax. June 1, 2019 12:29 PM
- Posted In order to keep your account secure, the system will log... on Get your taxes done using TurboTax. June 1, 2019 12:22 PM
- Posted Hi there, here is a FAQ page that I believe might help yo... on After you file. June 1, 2019 12:21 PM
- Posted Hi! If you are using Turbotax online, you can go to the n... on Get your taxes done using TurboTax. June 1, 2019 12:20 PM
- Posted Hi, hoping this article can help you navigate this issue... on Get your taxes done using TurboTax. June 1, 2019 12:01 PM
- Posted The software does not ask you to upload documents unless... on Get your taxes done using TurboTax. June 1, 2019 11:42 AM
- Posted Hi there - unfortunately I don't have access to your acco... on Get your taxes done using TurboTax. June 1, 2019 11:26 AM
- Posted I am unable to determine what document the software is sa... on Get your taxes done using TurboTax. June 1, 2019 11:21 AM
- Posted If you think you've been prompted to fill out a form that... on Get your taxes done using TurboTax. June 1, 2019 11:09 AM
- Posted If you are now efiling, you no longer need to print and m... on After you file. June 1, 2019 11:05 AM
June 6, 2019
1:32 PM
It seems like you are using the turbotax online platform based on the information provided. But, either way, the platform should autosave your information. If you are using desktop, try updating your software to the 2017 tax year, that might help fix the crash issue.
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June 3, 2019
12:39 PM
Try using a different browser, clearing your cache, and making sure you are connected to a secure internet connection. We recommend using Chrome.
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June 3, 2019
10:39 AM
Sounds like you have a balance due and will need to pay the stated tax amount due. Here is an article that can help you navigate how to do that https://ttlc.intuit.com/replies/6569579
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June 1, 2019
8:37 PM
In order to use Year over Year info, you must upgrade to a paid account. Here is more information on how to do that:
https://ttlc.intuit.com/replies/5574744
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June 1, 2019
7:45 PM
Here is an article that I think could help you navigate this issue: https://ttlc.intuit.com/replies/7404523
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June 1, 2019
6:45 PM
Since I cannot see your screen, it's hard for me to determine what the problem is. If you are answering a question that has a circle next to the appropriate answers, you can just click on those circles in order to select them. If this is not the answer you are looking for, please provide a screen shot of the issue you are having but FIRST please make sure there is no personal information exposed on the screenshot to make sure to keep your personal information secure.
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June 1, 2019
1:34 PM
If you need to file this year, based on the details you've entered above it sounds like Turbotax Online Deluxe might be an option for you. You can further use our tile selector on the Turbotax home page in order to help you determine any further details you might have: https://turbotax.intuit.com/personal-taxes/online/
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June 1, 2019
1:08 PM
Typically a schedule C is filed under the Self-employed option of turbotax. It looks like you are in the Deluxe sku. If you are indeed self-employed, you will need to upgrade. If you believe this is a mistake, you can delete the form from your tax prep by doing the following:
Sign in
Click on tax tools in the left hand navigation bar
Click on Tools
Click on Delete a Form
Determine which form may need to be deleted
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June 1, 2019
12:47 PM
Typically, you will not be charged until the IRS has accepted (received) your return. If so, you will need to call IRS e-file Payment Services at 1-888-353-4537 or contact your state tax agency, as appropriate.
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June 1, 2019
12:42 PM
As a Deluxe user, your total price can be found on the products and pricing page here: https://turbotax.intuit.com/personal-taxes/online/ But since there are alot of unique cases, here is another article that outlines what some possible charges might be. https://ttlc.intuit.com/questions/4232989-why-am-i-being-charged-twice-for-the-deluxe-edition Hope this helps!
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