I feel like I’ve already done what you suggested but will try again. Yes, we have used for a few years so it may just need to be wiped clear and all reentered. ...

Thank you for responding. I’m very curious. I’ve double checked my personal info selections several times.

The app basically says my two young children don’t qualify for the child tax credit. We meet all guidelines. And it does not give an “explain why” explanation. ...