my issue has been fixed over the phone. case is closed thanks,
This problem is not solved! Please help me find a fix for this problem!
There may be an error in which some of the information you entered into TurboTax may not have been properly saved.
You will need to compare your tax records to the information in TurboTax and verify that everything is accurate and complete. The easiest way to do this is to go through the TurboTax interview questions again.
If your tax return wasn't saved correctly, you'll see that previously answered questions will have to be answered again. But if all the information you had provided initially is still visible and correct, then it doesn't need to be re-entered.
Next, click on Review from the menu on the left-hand side of the screen to make sure your return is free from errors. Then try to e-file your return again.
Turbotax Business. The problem was form 8453. I followed the instructions to the letter. I printed it, signed it and saved it as a PDF but it did not "go through". I tried many times. In the end I deleted the form then went through the 5 steps to recreate the form and attached it NOT filled out. The program created a form with a filename. Now close Turbotax.
I printed 8453 and signed it. I saved it as a PDF. I made note of the filename and it's location then I deleted it. I renamed MY file using the computer generated file name and put it in the original folder. I opened Turbotax and refiled and it went through.
I am convinced you must use the filename the program created and put it in the program folder.
It's taking longer to try and get this to transmit than it did filling out the forms. What a crock of bull**bleep**tt
In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your browser's temporary internet files, including cookies, cache and browser history. Then close and restart your browser.
Hi @boa999
You said you made note of the filename and it's location. I could not locate the computer generated file. Win 10. Any suggestions as to where to look?
Thank you for a smart post!
Hello again @boa999
I had asked you above where the file was, but it turns out the software no longer creates a copy of the PDF that is attached. It simply remembers the location of the saved file.
For everyone else who's having trouble with the error "Your transmission didn't go through":
@boa999's solution works. This is a Turbotax Business 2019 bug. To confirm this issue applies to you, click on the "Attachments" icon on the top-right and note the "File Name" field for the "8453 Signature Document" is in fact blank. When you click on the "View" button, if you don't see the file you uploaded, that would confirm that the failure to transmit is stemming from this issue. Apply the above fix, and make sure you can see the name of file you uploaded (in the Attachments window) and that you can see the file itself when you click View.
I cannot see the video. It shows "You do not have sufficient privileges for this resource or its parent to perform this action".
If you select the Transmit Returns Now button, and it doesn't seem to be working, the most likely source of the problem is “cookies,” little pieces of code that are sent to your browser so we can personalize your experience.
(Please be aware that other sites use cookies too and if you delete them, it could interfere with how those sites work.)
What if you don't see anything after it says "please complete the action below"?
What you should be seeing is a "captcha," screen, which helps prevent fraud by asking you to identify pictures before you can proceed.
Try steps 2 and 3 above, which should fix the problem.
Are you using a wireless or wired connection?
Have you reset your modem and router?
If you can’t e-file no matter what, you can still print and mail your return
Who did you call? Please help, I'm stuck with the same problem it keeps saying
Your Transmission Didn't Go Through
would greatly greatly appreciate it, if you can tell me what you did to fix this, thank you so much!
We cannot see your return on this forum or any transmission errors. If you need assistance, please contact TurboTax Support.
In response to an expert's reply above with links about mailing our Turbo Tax forms.
I am getting the same error, "Your transmission didn't go through."
Is it still true that we can mail our taxes? The IRS website says that it is not accepting any paper at this time due to COVID. The link is here: https://www.irs.gov/newsroom/irs-urges-taxpayers-to-use-electronic-options-outlines-online-assistance . They say, "The IRS is not currently able to process individual paper tax returns."
So, is it still an option to mail our taxes?
Thank you!
Matt
Yes, you can still mail your taxes, however it will be a longer processing time since they are not currently processing mail.
There is a delay in processing the returns as the IRS is not processing paper returns at the moment due to Covid-19 and social distancing policies in effect.
First I'm getting a similar error ( below)
Who can I contact personally to help resolve this?
I am having exactly the same problem, with identical error message. Tried all of the workarounds/resets
and none have been successful.
I was finally able to get mine to work, so hopefully it will work for you! I had the same error message that you posted:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.
It turns out that the problem was that I had entered an international phone number in my TurboTax account (which could be different from the number that you actually put on the taxes). So try to go in to your TurboTax account settings (somewhere on the left hand side if I remember correctly), and check that you have a 10 digit US number entered there. This must be a bug, because I was able to verify my international number with TurboTax while I was signing up, but for some reason they didn't accept it when I was submitting.
Hopefully this will work for most people getting this error message! I feel your pain!
There seems to be an issue with e-filing when there is not a US phone number listed in your Intuit Online account. When you are signed into your account, click on Intuit Account in the bottom left corner. The error is not from the phone number on your tax return but rather the phone number attached to your Intuit (TurboTax) account.
Change your phone number to a US number in the Intuit Account of Turbo Tax. No need to verify this number in the Intuit Account just click exit when you are done. Then go back to your return and continue filing. Don't use a Google Voice number, a Skype number, or any other non-US or non-verifiable phone number. Again, you don't have to verify the number but the number needs to be verifiable.
You may be able to leave the phone number field blank on your Intuit account and e-file your return. No matter which option you use, make sure to update your account with your correct phone number once your return is e-filed.
Worked for me as well - correction of the phone number in the Intuit profile solves the issue. Thanks!
When e-filing my 1040, I got the following message "Your transmission didn't go through". At the bottom of this message, there was a long explanation and a final line such as "...Invalid SMS Number. Must be between 10 and 10 digits".
I live abroad and I entered my foreign phone number when requested by TurboTax. Since my phone has more than 10 digits, I shortened to 10 but it didn't work. Subsequently, I entered my son's american phone number which Turbotax continued to reject when e-filing. I called in for help, managed to talk to a human being. This nice person indicated that the phone number requested by TurboTax has to be the same as the one stored (and verified) in your Intuit Account.
To do that, you have select Intuit Account (left side right on top of Sign Out). In the proper textbox enter an american phone number and select verify. An SMS message with a verification code will be sent to that cell phone. Enter the code into the Intuit Account form, you only have a max. of 10 minutes to do so. Once the phone is verified, you can use it in the TurboTax form. Problem solved.
Oscar
The verify your Intuit account phone number must be the same number as the one from the tax return. I put in an international number into the verify field and even after deleting it the error was still coming up. I ended up using my google phone number for both fields, Intuit account and TurboTax personal information. It worked after this. Good luck!