If you entered incorrect banking information for your refund, you can change it if your return is rejected. If it is accepted, however, it is too late to change it. The bank will reject the refund and send it back to the IRS. Then the IRS will issue a paper check and mail it to the address you put on your tax return. Expect a delay of at least a couple of weeks to receive your refund.

Here is what the IRS says about entering incorrect banking information

https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-18

If your refund is sent back to the IRS—- make certain that the address you entered on your Form 1040 is correct. And…open all mail, even if it looks like junk mail.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Matthouser

Level 2

Tomorrow will be 21 days for my taxes. When do I get them by?

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xmasbaby0

Level 15

@Matthouser

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS.

First, check your e-file status to see if your return was accepted:

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh

.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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Schroedersamantha40

Level 2

I received messages from the state of California saying I owe money for two different tax years that you guys submitted.

who do I talk to about this

VolvoGirl

Level 15

Did your CA returns show a tax due? How did you pay it?

Your only proof of payment is your bank statement or credit card showing the payment coming out. Turbo Tax only passes your bank account number to the state for the state to take it out of your account. And double check your bank account and routing number with your bank. Some banks use a different routing number for deposits and payments.

Check the printout or PDF of your return; look for the state cover sheet with the Turbo Tax logo. If you owed tax, it will show the payment information and how/when you decided to pay. Read the state payment instructions carefully since most states cannot be paid from within the TT system and requires additional steps.

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pamelatarshis

Level 2

hello, I'm logged onto my account on IRS and I have a notification on my account:Your 2024 Tax Return Is Not Processed. Can you tell me why my file hasn't gotten to them?

DoninGA

Level 15

@pamelatarshis wrote:

hello, I'm logged onto my account on IRS and I have a notification on my account:Your 2024 Tax Return Is Not Processed. Can you tell me why my file hasn't gotten to them?

Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

When checking the status of a federal tax refund, you must enter the Social Security number, the Filing Status and the refund amount exactly as written on the federal tax return.

The refund amount is on the Form 1040 Line 35a

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user17519164283

Level 2

hello, i have not recevied my tax return for the year of 2024 also have not received it for this year of 2025

DoninGA

Level 15

@user17519164283 wrote:

hello, i have not recevied my tax return for the year of 2024 also have not received it for this year of 2025

What is the status of the 2023 and 2024 tax refunds on the IRS website - https://www.irs.gov/refunds

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xmasbaby0

Level 15

@user17519164283 In 2024 you would have filed a 2023 tax return; in 2025 you would have filed a 2024 tax return, so make sure you know what you are looking for.

TurboTax does not get any information at all from the IRS after you file your tax return. No one at TurboTax knows what the IRS is doing with your return.

Did you mail your return(s) or e-file?

If you mailed it:

MAILED RETURNS

If you mail a tax return (or a payment) to the IRS, it is a good idea to use a mailing service that will track it like UPS or certified mail so you will know it was received.

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.

TurboTax will not know anything about your mailed return, and will continue to show “Ready to Mail” on your account. TurboTax will not know that you put your tax return in an envelope and took it to a mailbox. TurboTax does not get updates on mailed (or e-filed) returns.

The IRS refund site is now showing information for 2022, 2023 and 2024 returns so you can check the IRS site.

You need your filing status, your Social Security number and the exact amount (line 35a of your 2022, 2023 or 2024 Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

Or......

Did you e-file? Did you click a big orange button that said “Transmit my returns now?”

When you e-file your federal return you will receive two emails from TurboTax. The first one will say that your return was submitted. The second email will tell you if your federal return was accepted or rejected. If you e-filed a state return, there will be a third email to tell you if the state accepted or rejected your state return.

Does your TT account say that your return was accepted? Or does it say something else—like “rejected”, “printed” or “ready to mail?” If it does not say accepted then it was not filed unless you put it in an envelope yourself and mailed it.

TurboTax does not mail your tax return for you.

If your e-file was accepted:

If you chose to have your fees deducted from your federal refund:

Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.

You can contact them SBTPG, toll-free, at 1-877-908-7228 or go to their secure website www.sbtpg.com

https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday

When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 3 for all other inquiries
It should then transfer you to an agent.

TAX ADVOCATE

See this article for more info on how the Taxpayer Advocate Service works:

http://www.irs.gov/taxtopics/tc104.html

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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user17526114021

Level 2

Hello I was wondering If I could speak to a representative to see if there is anything wrong on my 2025 tax return.

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mesquitebean

Level 15

@user17526114021 wrote:
Hello I was wondering If I could speak to a representative to see if there is anything wrong on my 2025 tax return.

Here's how you can speak to someone at TurboTax Support. Hours are 5AM-5PM Pacific, Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

But you may be able to get help in this user community forum if you start your own thread and describe your situation and what you think is wrong with your return. To ask your question, go to the link below and first summarize the issue in a title, then below that is a box with room to explain your situation.

NOTE: Do not post any personal info in this public Internet forum.

https://ttlc.intuit.com/community/forums/postpage/board-id/202

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user17577068217

Level 2

How do I get my tax form sent to me again cuz I lost them and I'm going to file for bankruptcy and they need my 2024 taxes and I filed them from TurboTax

VolvoGirl

Level 15

@user17577068217 No one can send you it. You have to log into your account and download it again. Save the PDF

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US

If you used the Desktop CD/Download the only copy is on that computer. If you used the Online version and can’t find your account you may have another account.

How to view all your accounts

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

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user17578764114

Level 2

Error code with license 607 . purchased from Amazon

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user17578764114

Level 2

Error code 606

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mesquitebean

Level 15

@ user17578764114 wrote:
Error code 606

You didn't say what tax year, so I'll assume 2024. If you bought it from a legitimate authorized retailer such as Amazon, be sure you are entering the activation code correctly, paying special attention to characters that can be confused, such as 0 (zero) and letter O, or capital I (eye), lower case l (el), and 1 (one.)

Otherwise, if it continues to say the activation code is invalied, you'll likely have to phone TurboTax Support. They may need to give you a new license number. It's possible they may tell you to contact Amazon for a new code.

If a TurboTax support voice robot asks for your issue to route your call, try saying "speak to an agent about installation issue". Support hours 5AM-5PM Pacific, Monday-Friday

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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user17581973230

Level 2

Good morning, my question is, I am age 76 so, do I have to file a tax return to get the tax deduction as president Trump promised and if so will I get it in a break down

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xmasbaby0

Level 15

@user17581973230 Your age has nothing whatsoever to do with whether you need to file a tax return. If you have taxable income then you might need to file a tax return, whether you are an infant or 100 years old. You have not mentioned what income you are receiving, so we do not know if you need to file a tax return for 2025. Without any personal information like your name or SSN, provide some details so we will know how to help.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

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