See this TurboTax support FAQ for payment of TurboTax account fees when the federal refund is delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...
I Did My Taxes With Turbotax When I Started It Stated It Was Free.When I Looked In My Account It Stated I Owed $79.00 For Filling My Taxes, When It Stated It Was FREE.I Want The Money Put Back In My Account I Am 75 Years Old Years I Am A Senior City son My Name Is Shirley[PII removed] My Email Is [email address removed] Thank You!!!!
TurboTax Free Edition (and TurboTax Live Basic) are intended for taxpayers with very simple returns that can fit on the new 1040 form without any schedules. Not all taxpayers qualify. Please review the following Help Article for situations that may require you to upgrade to a paid TurboTax product: Why do I have to upgrade from Free Edition? - Intuit
Prior to printing or e-filing your return, you can review your fees to find out why you're being charged. Then, follow the directions in this Help Article to remove any unwanted charge: Why am I being charged for TurboTax Free Edition?
Additional Resource: How do I review my fees in TurboTax Online?
@dimelodave What does that mean? Do you mean you paid to file a tax return but the IRS is not sending your refund to you? Your post is confusing. Explain clearly please.
See this info
I haven't received my federal and you guys took 128 out my account.
TURBOTAX TOOK MONEY OUT OF MY ACCOUNT
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
@lawandagilbert2023 See this TurboTax support FAQ for payment of the TurboTax fees if the refund is delayed - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto-debited-turbotax-fees/L3rDdVynu_US_en_US?uid=lvs7n1k6
You all charged me for refund I never got. Refund my money or I am disputing the charge.
@susangood9001 wrote:
You all charged me for refund I never got. Refund my money or I am disputing the charge.
If you used TurboTax to file your tax return, you were not charged for a tax refund. The TurboTax account fees were for use of the software to assist in completing a tax return. The online account fees are the same whether the tax return was e-filed or printed and mailed by you.
Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.
You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "
Transmit my returns now
".
After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.
Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.
To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund
After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions
If you requested to have your TurboTax account fees paid from the federal tax refund and the refund has been delayed, then see this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/bank-account-auto-debited-turbotax-fees/L3rDdVynu_US_en_US?uid=lxz14ng8
@Mickeynevels Why are you posting here that you did not use TurboTax for 2020? What are you trying to do?
Money was taken out of my checking account First service I never received or authorized
@Dsteinert9 wrote:
Money was taken out of my checking account First service I never received or authorized
Who was the payee that received these funds? What amount? What date?
Did My Taxes With Turbotax When I Started It Stated It Was Free.When I Looked In My Account It Stated I Owed $79.00 For Filling My Taxes, When It Stated It Was FREE.I Want The Money Put Back In My Account I Am 59 Years Old Years I Am A Senior City son My Name Is Randy My Email Is [email address removed] Thank You!!!!
If you have not registered, paid or e-filed you can clear and start over in a lower version of the software.
CLEAR AND START OVER
https://turbotax.intuit.com/personal-taxes/online/free-edition.jsp
If you started in the Free Edition and entered any data that required any extra forms or schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.
TurboTax Online: Important Details about Filing Simple Form 1040 Returns
If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible.
Examples of situations included in a simple Form 1040 return (assuming no added tax complexity):
Examples of situations not included in a simple Form 1040 return:
How can I see my TurboTax fees?
If your TurboTax fees are higher than expected, you can reduce them by removing add-ons (BEFORE you e-file) :
Or—-Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
https://apps.irs.gov/app/freeFile/
Or—if you live in certain states you may be eligible to use the new IRS Direct File
In Filing Season 2025, Direct File will be available in Alaska, Arizona, California, Connecticut, Florida, Idaho, Kansas, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Washington, Wisconsin, and Wyoming.
https://home.treasury.gov/news/press-releases/jy2629
MONEY WAS TAKEN OUT OF MY ACCOUNT. I YOU TO REFUND THE MONEY IMMEDIATELY.
@PETER 2 How much was it? Was it for the Turbo Tax fees? Were the fees supposed to come out of your refund?
If the IRS is taking too long to send your refund they will ask you to pay the fees, see step 3 under What happens if the IRS reduces my refund......
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees/00/26313
If you don't pay they will automatically debit your bank account. Then when the IRS does send your refund they won't take the fees out again. See How do you justify debiting my account?
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/00/26102