Lost data 2023

Forum|Forum|3 years ago
February 9, 2023
2 replies
14 views

I have actually already gotten my tax refund after filing via Turbtax. My problem is that I updated the program and after it updated all of my tax information is lost and Turbotax is acting like I am just starting to do my taxes. I need to get a copy of my tax forms for my records.

xmasbaby0

Level 15

You used online software, e-filed and already received your refund? Then what exactly do you mean by "I updated the program......" ???? What did you do?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

rbi99Author

Level 2

I simply opened Turbotax after already filing my taxes for this year so I could save my data to different files so that even if my computer crashed I had multiple copies of my tax return. It said there were updates and installed them. It then opened afterwards to a screen that said welcome to tubotax, let's get started getting you the biggest refund - or something to that affect. None of my submitted tax return is there. It says they can't find any files. I even clicked on amend already filed return and it says it can't find the file.

xmasbaby0

Level 15

You might be in the wrong account.

You have to access your own account and/or print it for yourself using exactly the same account and user ID that you used when you prepared the return.

Start a 2022 return online and enter some personal information so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax? If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

ErnieS0

Level 15

When you say all your data was lost when you updated the program, I’m assuming you are working with TurboTax CD/Download.

An update will not erase your data unless you never saved your tax file in the first place.

For help finding your .tax file see:

If you are unable to find your tax data file, you can get a transcript or copy of your tax return from the IRS.

Transcript

A transcript shows most line items including the adjusted gross income (AGI) from your original Form 1040. It doesn't show changes made after you filed your original return. This transcript is only available for the current tax year and returns processed during the prior three years.

You can get one at Welcome to Get Transcript.

An IRS transcript usually meets the needs of lending institutions offering mortgages and student loans.

Copy

An actual copy of your tax return costs $50. Complete and mail Form 4506 to request a copy of a tax return. Mail the request to the appropriate IRS office listed on the form. People who live in a federally declared disaster area can get a free copy.

Plan ahead. Delivery times for online and phone orders typically take five to 10 days from the time the IRS receives the request. You should allow 30 days to receive a transcript ordered by mail and 75 days for copies of your tax return.

See How to Obtain a Copy of Your Tax Return

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