Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 29, 2021 8:42:58 AM

How do I leave turbotax live?

How do I leave turbo tax live 

0 9 4872
9 Replies
Expert Alumni
Jan 29, 2021 9:32:32 AM

To exit the TurboTax Live session, click Sign Out in the lower left corner of your screen.

 

 

If you're asking how to remove TurboTax Live, please see this TurboTax Help article:  How do I remove TurboTax Live?

 

Level 1
Feb 19, 2021 7:26:00 AM

if i log out and log back in, i am still stuck on that page

Intuit Alumni
Feb 19, 2021 9:17:43 AM

@Gordie324 If you'd like to remove TurboTax live, you can use the Clear and Start Over tool  as long as you started in TurboTax Live and haven't made any payments. If you've started in another TurboTax product, see the directions here for how to remove TurboTax live: How do I remove TurboTax Live?

New Member
Apr 16, 2021 10:40:41 AM

The TurboTax Live has broken my entire returns and no matter what I try to do, it simply WILL NOT let me out of the document library.  I can't get to my homepage, I can't see any information and documents I already uploaded, and this stupid Live nonsense is preventing me from even giving the Tax Expert I'm paying for the documents he needs!  This is garbage.

New Member
Dec 13, 2021 6:18:03 PM

Seriously Intuit? This is so basic this isn't even funny. I cannot get to my returns from last years!! I always end up in this so called "Live". I don't need your Live help !

 

Has anyone figured out this lousy application yet?

Level 15
Dec 13, 2021 8:32:36 PM

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

Level 15
Dec 13, 2021 8:42:06 PM
Level 15
Dec 14, 2021 11:31:26 AM

May I suggest this trick ... do NOT log in right away ... instead go to this screen   https://turbotax.intuit.com/personal-taxes/online/

 

and choose the version you want to use ... then when asked to set up an account you can log in at that time ...

 

 

 

New Member
Apr 2, 2022 7:26:06 AM

THIS IS THE SOLUTION