I migrated turbotax 2019 from an older 2010 mac , to a newer 2019 mac as the older mac wouldn't run the new 2020 turbo tax. then I tried to import the 2019 turbo tax to the 2020 Turbo tax and there may be a conflict because of this import. Now I can't open the 2020 Turbotax, upon trying to open the 2020 turbotax there is a dialog box that opens and closes so quickly that it is unreadable then the software stalls and fails to open.
Has anyone else experienced this?
Can’t open Turbo Tax 2020. It opens but then immediately closes.
@jharrison7 What version of TurboTax are you using? The online version or a desktop version?
We downloaded Turbo Tax Deluxe 2020 from Intuit. I opened it last night and it was fine. Today it immediately closes as soon as it opens. This is first year I’ve had a problem. I can still open 2019.
I am including a few Turbo Tax FAQ's geared at troubleshooting MAC download issues:
This is totally annoying. I have deleted and reinstalled a couple of times. I can open everything else including Turbo Tax 2019 but cannot open 2020. It was open last night but now it comes up, says checking for updates, and disappears.
@ jharrison7
wrote:This is totally annoying. I have deleted and reinstalled a couple of times. I can open everything else including Turbo Tax 2019 but cannot open 2020. It was open last night but now it comes up, says checking for updates, and disappears.
I can't see in your other posts that you've said whether you use the Windows or the Mac version. So I'll address Windows.
Are you using the Windows version (needs 8 or higher)? If so,first download and install a manual TurboTax update.
If that didn't solve it, try running a TurboTax repair (Windows version).
MAC version. As I mentioned, it worked perfectly yesterday. I even downloaded a document from our broker.
MAC version. Worked perfectly yesterday including download a file from our broker.
@jharrison7 wrote:MAC version. Worked perfectly yesterday including download a file from our broker.
I'm not really a Mac person, but I'll see if I can find one to help you. When you uninstalled/reinstalled, did you use this detailed method as outlined in this FAQ?
FAQ: Remove and reinstall TurboTax Mac software:
https://ttlc.intuit.com/community/installing/help/remove-uninstall-turbotax-for-mac/01/26050
When you are next in the forum, can you please review the postings by jharrison7 in this thread to see if you can help him/her with software that quit working. Thanks!
I'm having the same issue. Actually, this is the second time this tax season this has happened to me. I fixed it the first time by completely uninstalling and then reinstalling turbo tax. I'm assuming I will have to do the same thing again. it's very frustrating.
When I launch turbo tax it pops up with the dialog that it is checking for updates then that quickly closes and the program closes. I'm running Mac OS big sur 11.1
@bsbaker85 See this link here for assistance with Big Sur. See this TurboTax FAQ for help with troubleshooting TurboTax for Mac. If you need further assistance, contact customer support here.
Like I said in my post this is the second time I’m going through this. So while I can troubleshoot it and follow all the steps of uninstalling and reinstalling it’s a pain in the butt to do it a second time. I want to know if turbo tax is aware that it has a bug that is causing this for some people and if y’all are working on fixing it. Uninstalling and reinstalling is apparently not a permanent fix it’s a bandaid.
the first time I actually hadn’t upgraded to Big Sur yet, but as part of troubleshooting that I went ahead and upgraded.
We would suggest using the FAQ link posted below to reach out to TurboTax customer service. They would be able to tell you if they are aware of the issue and if not, gather more information from you as to what is happening:
I have downloaded it several times and when I click on the Turbo Tax Emblin. A whites square appears on the screen with the words at the top left as follows "Turbo Tax 2020-Activation". Otherwise, the page is blank. The white square is about 3/4 the size of the screen.
@jbender6493 wrote:I have downloaded it several times and when I click on the Turbo Tax Emblin. A whites square appears on the screen with the words at the top left as follows "Turbo Tax 2020-Activation". Otherwise, the page is blank. The white square is about 3/4 the size of the screen.
Are you using Windows?
If so, a blank activation screen may be related to either a screen resolution or scaling problem in your Windows settings.
In Windows 10 to get to the scaling or resolution settings click the Windows start button in lower left corner, then choose Settings (gear icon), then System, then Display.
First try the scaling setting. In your Windows Settings do you have scaling set to a higher value than the normal 100%? If so, change it back to 100%. Once the license code is entered and activated, you can later change your scaling setting back like it was.
If lowering the scaling to 100% didn't help, then it may be screen resolution. Try a lower screen resolution such as 800x600. Once you get the license activated, you can revert your resolution setting back like it was.
NOTE: If you happen to encounter a blank popup screen later on in some section of the program, you may have to temporarily perform this maneuver again.
I have the same issue with Turbotax 2020 with my mac computer. It was working fine last week.
It says to re install my disc but i lost it. It says it has a corrupt file
my turbo tax say to re install but i don't have the disc any more. it says it has a corrupt file
@theresa02 wrote:my turbo tax say to re install but i don't have the disc any more. it says it has a corrupt file
If it's 2020 or 2019 tax year, do you still have the software license code? If so, you can use the license code to get a download, which is a better way to install.
If you are a TurboTax Advantage member (annual subscription), there should already be a download in your online TurboTax Advantage account.
Otherwise, here's how to phone TurboTax Customer Support for assistance in getting a download:
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
@ wayneg10
wrote:Can not open deluxe 2020
Please describe what/where the roadblock is. I assume you are referring to the Deluxe desktop software (CD/download). Is it the version for Windows or Mac?
Is this a new issue? Have you opened it OK previously? Or did it just suddenly quit opening?
Or did you just install it and can't launch it for the first time? If you just installed it, did you enter the license code and activate it OK, or were you not even able to get that far yet?
Is there any error message?
Are you using a Mac by any chance?
If so, and if you just installed it, did you install this way?
After the virtual drive launched, did you drag the TurboTax icon to the Applications folder inside the popup window? You do NOT drag it to the main Applications folder on the computer--only to the Applications folder inside the popup.