Remove and reinstall TurboTax for Mac - Intuit Turbo Real Money Talk

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Intuit
,Created with Sketch.60 helpful votes

Remove and reinstall TurboTax for Mac

To remove TurboTax from your computer, you'll need administrative rights.

Note: Substitute XX in these instructions for the 2-digit tax year of your TurboTax software.

  1. Remove the application TurboTax [version] 20XX in the Applications folder.
    • Version is the version of TurboTax you currently have installed, such as Basic, Deluxe, Premier, Home Business.
  2. In the Finder, select Go Go To Folder.
  3. Enter ~/Library and select Go.
  4. Remove the following files and folders (~/Library represents the Library folder in the current user’s home folder):
  • ~/Library/Application Support/TurboTax 20XX
  • ~/Library/Caches/com.intuit.TurboTax.20XX
  • ~/Library/Caches/TurboTax 20XX
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.plist
  • ~/Library/Preferences/com.intuit.TurboTax.20XX.LSSharedFileList.plist
  • ~/Library/Saved Application State/com.intuit.TurboTax.20XX.savedstate
  • ~/Library/Cookies/com.intuit.turbotax.20XX.binarycookies
  • ~/Library/WebKit/com.intuit.turbotax.20XX
  • ~/Library/Containers/com.intuit.turbotax.mac20XX
    • (This folder will only appear if you installed from the Mac App Store instead of a CD or download.)
  • ~/Library/ApplicationSupport/com.apple.sharedfilelist/com.apple.LSSharedFileList.ApplicationRecentDocuments/com.intuit.turbotax.20XX.sfl
    • (This folder will only appear for OS X 10.11, El Capitan.)

Once you've removed those files and folders:

  1. Empty your Trash.
    • Check first to that there's nothing in Trash you want.
    • If you get any errors deleting the above folders from Trash, restart your Mac and empty Trash again.
  2. Install TurboTax again from the CD or download file to the Applications folder.
  3. Start TurboTax from the Applications folder and let it run the updates.
  4. Empty the Trash again.
  5. To make sure everything is working smoothly, restart your Mac again.

Was this helpful?

You must sign in to vote, reply, or post
Intuit TurboTax - Finish filing and get your maximum refund, guaranteed.

Ready to Try TurboTax?

Returning? Sign in