When getting unexpected results, the best thing to do is make sure that the program is updating. To do this, log out of your TurboTax program. Close the browser window completely.
Re-open on a Windows 10 PC using a Chrome incognito browser to proceed with e-filing.
With the tax return open, select Review and run through the federal and state reviews again to prepare to e-file.
For more information, see: How do I e-file my personal (individual) tax return?
It depends on your situation.
Please clarify what is happening. In general, for directions, see: How do I e-file my personal (individual) tax return? and How do I fix a rejected return?
Other Troubleshooting Ideas: