TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 13

Question

Why is my return still pending? (updated 3-16-21)

Forum|Forum|5 years ago
February 18, 2021
133 replies
8 views

***Closing thread 3/16.
Users are experiencing an accepted return with TurboTax and a pending status with the IRS. The IRS is doing its best to keep up with this year's circumstances. Please refer to the IRS Website: https://www.irs.gov/refunds for updates on your personalized situation.

2-26 Update: Why is my return still pending (With TurboTax?)
Earlier this tax season, many people noticed that their return was "pending" for more than the average 48 hours. This pending status meant we noticed an issue that may have caused your return to be rejected and did an extra review to assess the reason it was flagged, resolved it for you, or identified what you needed to do to ensure everything is accurate and your return is accepted.

---the majority of users should have seen a rejected or accepted status since that time.

New Mexico State, as of (2/26) is currently experiencing a backlog building up. This week, they are increasing the volume of returns retrieved, and expect to clear the pending backlog within the next few days.

If you are not filing with New Mexico and it's been 48 hours since you've submitted your return, please comment on this thread.

Check out this FAQ: Why is my return still pending?

Show previous replies

Dan95

Level 2

As of today (02/26/2021), Turbotax cannot resolve the issue. There is no timeline for when it will be resolved. Looks like we have to use another program to file California State Taxes.

mslatinlady

Level 6

Dan95 --

Bring your issue to the attention of the Office of the President. Here's the email address: [removed]

[email address removed]

Tell them exactly what happened. They need to fix that too! Blessings.

mslatinlady

Level 6

The email is: [removed]

CO55

Level 2

My NM State tax is still Pending 14 days after Federal was accepted. I contacted NM Tax office and record of my 2020 Tax. Please address ASAP!!

icecman

Level 5

If you have filed a state return and it has been stuck in the Pending status for an extended period of time, over 4 or 5 days, your best bet is to send an email to [email address removed] and politely request assistance in addressing the issue. He is the CEO of Intuit. He will forward the message to the office of the President of Intuit and it will get addressed.

If enough users request assistance perhaps, instead of addressing each individual issue, Intuit will address the actual cause of the problem and avoid having many more frustrated users.

icecman

Level 5

If you have filed a state return and it has been stuck in the Pending status for an extended period of time, over 4 or 5 days, your best bet is to send an email to https://www.intuit.com/company/executives/sasan-goodarzi/ and politely request assistance in addressing the issue. He is the CEO of Intuit. He will forward the message to the office of the President of Intuit and it will get addressed.

If enough users request assistance perhaps, instead of addressing each individual issue, Intuit will address the actual cause of the problem and avoid having many more frustrated users.

GabiUAuthor

Level 13

Thank you all for posting here. I will update you when I have more information.

The office of the president is aware of this instance.

I apologize for any stress you have had because of this.

**Say "Thanks" by clicking the thumb icon in a post . **Mark the post that answers your question by clicking on "Mark as Best Answer"

GabiUAuthor

Level 13

I am updating the content of this original post with what we know now.
Thank you all for your patience.

**Say "Thanks" by clicking the thumb icon in a post . **Mark the post that answers your question by clicking on "Mark as Best Answer"

cowgirlup96

Level 2

Brian your tax expert helped me finish my taxes because it kept asking me to do a form that had nothing to do with me. I filed at 830am on 2/24 it has never been received by the irs. I called the irs they said to call tt. I made 2 calls and 1 chat. The chat guy actually literally left the chat because he kept saying oh youre right and then he disconnected the chat. Another guy I called had music blaring on the phone and couldn't understand him and he sounded drunk or incoherent. The third call the lady tried to tell me that it takes 21 days for the irs to receive my taxes. I said no it takes 24 to 48 hours but usually immediately. Oh yeah that's what I meant. Okay great! It's 48 hours can you tell me why your system has not filed them. Ummm no. You will need to call back in 21 days if it still doesn't go to the irs. What a waste of time. I need this money and I need this fixed immediately. Clearly it never got transmitted to the irs so please fix it ASAP. Thank you.

Mikenkell99

Level 2

My tax return was accepted 2/10/21...since then its been in the "being processed" status. Usually its only in the being processed for like a week. This is going on three weeks..

mesquitebean

Level 15

@Mikenkell99 wrote:
My tax return was accepted 2/10/21...since then its been in the "being processed" status. Usually its only in the being processed for like a week. This is going on three weeks..

The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.

This IRS FAQ gives some situations where it might take longer than 21 days:
https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

If it goes longer than 21 days, you can phone the IRS to inquire about the delay.

IRS: 800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
Then it will get "tired", and you'll get another menu. Choose 2 for "personal".
Then in the next menu choose 4 for "all other inquiries", and it should transfer you to an agent but expect a long wait.
I usually use a speakerphone so I can work on something else while waiting.

cecilieb29

Level 2

I filed both my Federal and State taxes thru TurboTax on Wednesday February 24. I recieved the first email stating TurboTax had received them both and my accepted date should have been Friday February 26 but both returns are still pending after 3 days of waiting.?? Anyone know why or what has happened? I normally use TurboTax tax every year and have always got accepted quickly before but not this time and nothing has even changed. Please help if anyone can!!

ajwilliams8692

Level 2

@cecilieb29 Unfortunately they are giving any straight answers but we all caught on to what is happening. 1. the software isn't sending the e-file to the IRS server (which was my case as I called the IRS spoke to an agent and she had no record of my taxes) or its being sent and the IRS is rejecting it and TT is not letting people know. People had to call the IRS and found out their return was rejected. If it was never received id advise to file somewhere else as thats what I was advised per the IRS. I used free tax USA and my return was accepted within minutes and then my state followed. Some people are getting rejection emails from TT 7-10 days after filing and sitting in pending, allowing them to re submit and then it gets accepted. Hope this helps

Woody ABQ

Level 2

We filed a NM state return eight days ago on 20 Feb and it is still pending. Hope they clear the backlog soon!

icecman

Level 5

Woody ABQ:

You might want to do more than hope. Read my comment several comments down.

favoradet

Level 2

My Federal return was accepted few minutes after I filed. But the State Return (California) has been pending ever since. This has NEVER happened before. And I discover that many people are having the same problem on Turbotax due to their software glitch.

Admin, please look into my case and solve it so my state return can be submitted and accepted successfully.

Thank you.

Dan106

Level 2

This is weird, my California got accepted within an hour (2/24), yet I never got an email that my Fed has been accepted. Someone earlier if the Fed isn't accepted, then neither is the State. So at this point I have no idea what's going on with my return.

Dan106

Level 2

So since I used TurboTax desktop, there's no way for me to check my return status?

bakeds0327

Level 2

It’s still pending... no update or anything been weeks already but fed was accepted... no update on that either

ScharmanToliver

Level 2

I have made up my mind that this will be my last Turbo Tax year. Every year it's something new and this year it's the pending drama. They abandon their customers with no updates, or information and God forbid you attempt to get support on the phone. I could have went with the IRS for this stress.

Flabby

Level 2

E-filed 2020 returns on 2/20/21, Federal was accepted within 24 hours while New Mexico still says PENDING as of 3/1/21. What do I do?

Show more replies