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Level 1
April 13, 2021
Question

TurboTax 2010 on CD fails to install program updates

  • April 13, 2021
  • 1 reply
  • 4 views

I upgraded my computer from Windows 7 to Windows 10 to be able to install TurboTax 2020 on CD.  It fails to install the program updates.  Congratulations!  You've created a product that doesn't install on any version of Windows! It suggested either my anti-virus was interfering with the install, or I needed administrator privileges.   Both seem ridiculous since I've never had any issues with TurboTax 2016, 2017, 2018 or 2019. This issue never occurrence with any third party software. 

Fortunately, I tried an alternate install.  I downloaded the software from the site and ran it. It ran quicker than the software on CD.  The software on CD took so long to startup, I thought it may have hung. Then it was able to perform the program updates.   

    1 reply

    Level 15
    April 13, 2021

    If you are still having issues, it would be best to contact customer support by clicking here, since you have done all the other troubleshooting. 

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