How to remove license from a computer? - Community `

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
EnglishEN

Pick a language

English Français
Announcements
Get the latest stimulus news and tax filing updates.
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

How to remove license from a computer?

How do I remove a turbotax license from a computer that I no longer own to reclaim one of the 5 installs?

2 Replies
Highlighted
Level 15

How to remove license from a computer?

I am going to check on this issue and get an official response, but I do not believe the activation servers are configured to remove a license from a user's computer and release it for use on a different machine. 

 

If you are having an activation issue, you should contact Support (link below) during regular business hours.

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Highlighted
Moderator

How to remove license from a computer?

@drubeck,

 

Once you install and activate TurboTax on a computer, you cannot "reclaim" that installation, even if you no longer have the computer. If you are having trouble activating your software, and you have not used all 5 of your activations, please contact support during regular business hours or via Facebook or Twitter.

 

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

Privacy Settings