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Level 2

Question

Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

Forum|Forum|4 years ago
March 3, 2022
297 replies
1497 views

My Fed. Refund is over $2,500 short. TurboTax CRS doesn't what's going on and you can get SBTPG LLC on the phone. I don't have a mix up between State and federal tax refund. TurboTax need to need to fix the situation ASAP. These corporation are quick to take your money than provide **bleep**ty service and don't even set a way for you to talk to a live person. TurboTax & SBTPG LLC you all have a lawsuit coming.

Show previous replies

rise22

Level 4

I just sent lots of pages to the Fraud Dept. at the IRS. It shows where my refund should have been $4658. Then, I got a notice from the IRS it was going to be $1899. Then, I received another notice that it was going to be $1858. Then, I finally got a direct deposit of $1798. HUH???? How did this work???!!!! E-filing is FREE - so where would ANY fees come from?

snommis

Level 2

It appears that Intuit made a HUGE error in the TurboTax service. They left out the part where, if you received Child Tax dollars during the pandemic, it should've asked for that amount so it could adjust this on your schedule 8812. This DID NOT HAPPEN, TurboTax. So, the IRS deducted the amount that they sent and recalculated your refund/amount owed accordingly.

The moral of the story, this is the last year that I use TurboTax!!!

14-16-18

Level 2

TurboTax never informed me there would be a $39 fee to process my refund and pay for TT services. Their online order confirmation did not include such a fee. However when I did receive my tax refund it was lower by $39.

I later found out this was a “Refund Processing Service Fee”. This fee was never mentioned when I confirmed by order.

I really feel I’ve been duped. My efforts to get this fee refunded put me in an endless circle. This practice should be investigated.
Ever since TT was taken over by Intuit, Credit Karma, and SB TBG entered the picture. It appears to me they are now scheming to squeeze every nickel

DoninGA

Level 15

@14-16-18 The $39 service charge for having the TurboTax account fees paid from the federal tax refund was on the screen where you chose the option instead of paying with a credit card. The service charge is Not a TurboTax fee. It is from the third party processor who handles the tax refund, deducts the TurboTax account fees and their service charge and direct deposits the remaining refund

Harrelltonya79

Level 2

Not only less but they lied to me. This company is a joke. They said they mailed me a check on April 1, 2022. I call the automated line it say pending print check. I will not use any company that use this company again. I need my money. I am super pissed.

roniandbrad22

Level 2

Refund is less than expected and I did account for the stimuless check for both of us on line #30. I put in 2800. So why is it less after its been checked and verifyd? Been trying to reach by phone and been in a loop for hours now.

DoninGA

Level 15

@roniandbrad22 wrote:

Refund is less than expected and I did account for the stimuless check for both of us on line #30. I put in 2800. So why is it less after its been checked and verifyd? Been trying to reach by phone and been in a loop for hours now.

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If so, how much less?

Tommy34oo

Level 2

I am missing over $8,000 on my taxes who do I need to sue ??

DoninGA

Level 15

@Tommy34oo wrote:

I am missing over $8,000 on my taxes who do I need to sue ??

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

mhickma

Level 2

This is crap!!

There are 15 pages of people proclaiming their refund wasn't for the full amount.

I too only received a portion of my federal refund.

I even tried to calculate in deductions for what I owe for state tax, and subtracted the child tax credit, and the amount is still not correct. Not even close!! There is definitely a scam going on, and somebody needs to get to the bottom of it!!
I know this much, if this doesn't get corrected, I'm done with TurboTax and Intuit.

DoninGA

Level 15

@mhickma

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If so, what was the amount of the refund on the filed return and how much less was deposited?

mhickma

Level 2

Well, glad you pointed me to look at the .gov website. It does appear the TurboTax application can't compute very well!! Here is what the IRS.gov site states

The Social Security number of one or more individuals claimed as a qualifying dependent was missing or incomplete. * This is my child, which was placed on file a year or two ago with TT
The last name of one or more individuals claimed as a qualifying dependent does not match our records. *Really? Again, this information is supposed to have been on file with TT
One or more individuals claimed as a qualifying dependent exceeds the age limit. * he's under 26, and a full time college student - again, filed with TT when I first signed up.
Your adjusted gross income exceeds $75,000 ($150,000 if married filing jointly, $112,500 if head of household).
The amount was computed incorrectly. - This would be TurboTax errors!!!!!!!!!!!!!!!!!!

anon110

Level 2

How do I add myself to the lawsuit. They are a scam. I would not have chosen the SBTPG option had I known they charge $44 from my IRS Federal Refund. I would have paid my TurboTax fees with a credit card. It's a scam. It wasn't clear there would be charge.

VolvoGirl

Level 15

It was on several screens and you had to agree to it.

anon110

Level 2

I'm glad you got a clear message on your screen. I was not aware of the $44 charge until I received a refund from SBTPG with less money than anticipated. There was no such message when I was filing my taxes on TurboTax online. I would not have opted to pay $44. I would have paid with my credit card or chosen other ways to reduce my tax filing charges. This is such a scam on the part of TurboTax and SBTPG. I've filed complaints with the BBB and the California Department of Consumer Affairs for both TurboTax and SBTPG. I've been a customer of TurboTax for many years. And because of this incident I will be using a different tax filing provider next year.

CarlSchultz688

Level 2

TPG took $70 out of my IRS refund. I was not told of this, nor had any information from Turbo Tax/ Intuit that they would do this. This amounts to FRAUD on Intuit's part. Anyone want to join the Class Action lawsuit?

Megan_Murphy3

Level 2

Hello,

My refund was $3,339.37 less than was expected. Please let me know my next steps in reviewing my refund with a Tax Expert.

Thank you,

Megan

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