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Level 2

Question

Refund is less and comes from "TPG PRODUCTS SBTPG LLC"

Forum|Forum|4 years ago
March 3, 2022
297 replies
1490 views

My Fed. Refund is over $2,500 short. TurboTax CRS doesn't what's going on and you can get SBTPG LLC on the phone. I don't have a mix up between State and federal tax refund. TurboTax need to need to fix the situation ASAP. These corporation are quick to take your money than provide **bleep**ty service and don't even set a way for you to talk to a live person. TurboTax & SBTPG LLC you all have a lawsuit coming.

Show previous replies

Alan001

Level 2

My Federal refund was also $2,910 less than what Turbo Tax calculated. Why? I reviewed my return with no errors found and no messages from Turbo Tax about this change.

DoninGA

Level 15

@Alan001 wrote:

My Federal refund was also $2,910 less than what Turbo Tax calculated. Why? I reviewed my return with no errors found and no messages from Turbo Tax about this change.

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If so, you will need to wait for the IRS to send you a letter which will have the changes the IRS made to the return which changed the refund. If you disagree with the IRS there will be a procedure in the letter to dispute the IRS changes.

If not, and you requested to have the TurboTax account fees paid from the federal tax refund, then you will need to contact the third party processor for the status of your tax refund, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information
On this page you can also scroll down and click on Submit a request

Or https://taxpayer.sbtpg.com/

Call 1-877-908-7228

LowEndGirl

Level 4

You can’t sue them due to the agreement you signed (except in small claims court, and after their arbitration fails). I recommend everyone contact the prosecutor’s office in their county of business and file criminal charges of theft and racketeering. Let’s make this a criminal case since they forced us to sign an agreement disallowing us from civil court ….

Impalasixfoo

Level 2

I filed 7202 form. My refund came back $2125 short! Was I charged for filing 7202 or what??

nu-athena

Level 4

I just got off the phone with the irs, I was able to get through by using phone prompts that I want to set up a payment.

I just got off the phone with the IRS. They told me TPG had their bank account numbers take $1368 of my refund, then my bank account numbers took 4138.11. The irs issued me $5506.11. The irs stated this is how I had my refund set up, which is insane. Id never in my life set up my account for Turbo tax to steal that much. They said I owed no debt I already paid it off.

They told me to file form for tax preparation fraud form 14157a

So I'm filling that out now.

jamcar99

Level 2

So how much did you finally get? Please keep us informed. Thank you!

Samiam5452

Level 2

I talk to turbo tax they said call IRS but that is crazy the ones that took the direct deposit money was turbo as they are same company . I lost another 105.00 of mine that is stealing at its highest . Or fraudulent. Should have a law suit coming.

3kings1647

Level 3

I will never.. never used the Turbo tax again.

Jmayo121

Level 2

Same has happened to me! Can’t get any answers on where my money is!

Tcnlpn03

Level 2

Yes this will be my last time using. Turbo tax and TPG. They took more than what I was told the charge should be and my return was less. TPG is not answering calls and does not return calls. Turbo tax shame on you for allowing TPG to rip your customers off. Now after 13 years of using turbo tax, no longer a customer. TPG is a scam !!!

spread the word so no one else get scammed

PongoTheDragon

Level 2

They took 6k from my refund…

DoninGA

Level 15

@PongoTheDragon wrote:

They took 6k from my refund…

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

4142baba

Level 2

I’m 1400$ short on my tax refund from tpg products? Where’s my money I got my letter from the irs I’ve called everyone turbo tax the bank they use, and no one will answer. How do I get my money? Where’s the rest of my refund? I need answers and my money! Who else do I need to contact?

DoninGA

Level 15

@4142baba wrote:

I’m 1400$ short on my tax refund from tpg products? Where’s my money I got my letter from the irs I’ve called everyone turbo tax the bank they use, and no one will answer. How do I get my money? Where’s the rest of my refund? I need answers and my money! Who else do I need to contact?

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If your refund is short $1,400 then that is because you said you did not receive the 3rd stimulus payment and the IRS has records that show you were sent the 3rd stimulus payment so they removed the $1,400 Recovery Rebate Credit that was entered on Form 1040 Line 30.

Go to this IRS website for your tax account to see if the 3rd stimulus payment is entered - https://www.irs.gov/payments/your-online-account

If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment - https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-payment-issued-but-lost-stolen-destroyed-or-not-received