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Level 1
posted Jan 1, 2021 5:49:21 PM

Why can't I see my last year's tax return?

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1 Best answer
Level 15
Jan 1, 2021 5:50:21 PM

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

6 Replies
Level 15
Jan 1, 2021 5:50:21 PM

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

Level 1
Jan 1, 2021 6:16:06 PM

It was a pain going thru TurboTax site to get my documents. It was the same account and I still cannot access my account. Finally I went to IRS web site....which was so much easier to download my statement. Have to say this.....IRS is much better in accessing my prior records compared to TurboTax.

Level 1
Jan 1, 2021 6:25:28 PM

Thank you for your help and guidance @VolvoGirl .

Level 15
Jan 1, 2021 6:29:22 PM
Level 1
Jan 17, 2021 7:18:38 AM

Thank you @xmasbaby0 

Intuit Alumni
Jan 17, 2021 8:41:43 AM

You would want to make sure you're using the same TurboTax account (with the same username) as in prior years. Then you can use the link provided below for assistance with accessing your prior year return with TurboTax:

 

How to access my prior year return