Notices

Forum|Forum|7 years ago
June 16, 2019
1 reply
3 views

Why didn't Turbo Tax take our payment off the top of our return, like they're suppose to? Why are they now sending notices asking their customers to pay out of pocket? In my honest opinion, this is Turbo Taxes failure and the problem lies between Turbo Tax and the IRS. Therefore, Turbo Tax, I urge you to contact the IRS for your payment and stop sending me notification for payment. The ball is in your court not mine!

VolvoGirl

Level 15

Sorry it's not Turbo Tax fault the IRS hasn't sent your refund yet. But they still need to get paid.

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.

https://ttlc.intuit.com/questions/2552376-what-if-my-federal-refund-isn-t-enough-to-cover-my-turbotax-fees

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,

https://ttlc.intuit.com/replies/3302146

You should have received 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

VolvoGirl

Level 15

And they only get the fees AFTER the IRS sends the refund. So they can't ask the IRS for payment. You need to ask the IRS why they haven't sent it yet. Turbo Tax is a self prepared return and they can't contact the IRS for you.

slydave34Author

Level 2

You see, that's exactly what I'm talking about in this country. It's nothing more than a plot and an attempt to get us so caught up in the middle of these blasted politics between companies and the government till there's nothing we can do about it. Therefore, Turbo Tax, as a licensed tax consultancy, needs to find out why they weren't paid off the top as their agreement with the IRS. This is a violation of that agreement between the IRS and tax consultancy. So, it looks like to me that this is indeed a fault of Turbo Tax for not ensuring said agreement was the agreement.