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New Member
posted May 13, 2021 7:19:26 PM

I just filed my federal and state return. However, I could not e-file my state return due to some error. How do I apply for a refund of the $25 state efile charge?

I am mailing the state return in instead of trying e-filing again. I used TurboTax Home

10 63 8477
24 Replies
Level 1
May 13, 2021 9:29:37 PM

Me too,I would like to know  that as well,and how to contact TURBOTAX customer service center?

Level 1
May 13, 2021 9:32:27 PM

Me too can't file because of pin id. Want my money back too.

Level 1
May 13, 2021 9:49:55 PM

The State program is just not working right.  TT notes have the right details but the pick-up of the number and the calculation are just wrong.  If you override the entries, the transmit button will not work.  I have been trying the whole day to transmit.  It just goes through a loop.  I need a refund too of my filing fee.  Mailing out

Level 1
May 13, 2021 10:13:54 PM

@Admin

I would like a refund also. When I went to e-file it checked my return for errors and didn't find any but then after I put in my payment information to e-file the state return it went back and said there was something that needed to be checked before I could continue.  Why did my payment go through but my state tax return didn't

Level 1
May 13, 2021 10:39:11 PM

All these silly badges and other crap and no attempt to answer our questions. Turbomess.

Level 15
May 13, 2021 10:53:18 PM

Contact Customer Service  (You need to pick the CD/Download program in the product drop down box.) 
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 1
May 14, 2021 8:46:32 AM
New Member
May 15, 2021 9:24:54 AM

How do I get a refund of $25 since e-filing the state return failed?

Level 15
May 15, 2021 9:26:56 AM


@zorrofox wrote:

How do I get a refund of $25 since e-filing the state return failed?


You will have to contact TurboTax support for any Billing Issues

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

New Member
May 15, 2021 3:39:00 PM

Because one box not entered in State return I had to go to mail in for taxes ... $50 additional fee for State e-file paid through credit card ... how does one get a refund?

Level 15
May 15, 2021 4:48:12 PM


@DB108 wrote:

Because one box not entered in State return I had to go to mail in for taxes ... $50 additional fee for State e-file paid through credit card ... how does one get a refund?


Using the TurboTax desktop editions the e-file charge for each state tax return e-filed is $25.

 

You will have to contact TurboTax support for any Billing Issues

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

New Member
May 16, 2021 3:26:23 AM

The return cannot be e-filed because it says that the AGI from 2019 is incorrect. However, it is correct as I have a copy of the 2019 return sent through TurboTax.

How can I reach a person in TurboTax customer service?

New Member
May 16, 2021 5:07:02 AM

It is because the gov't hasn't processed your 2019 tax return into the system yet, that's why your 2019 AGI number is not found to be matched although your AGI number is correct. My friend has the same problem and she ended up mailing the returns. You can check your tax return status in the IRS site by creating an ID and password to access your personal tax information. Search Transcript in the IRS site. My friend didn't  received her last two stimulus checks either due to the 2019 tax return is not yet processed into the gov't  system. Hope this helps!

Level 15
May 16, 2021 9:17:40 AM

@xcortada1   ENTER 0 FOR AGI.

The IRS took a long time last year to process 2019 returns so the AGI didn't get entered in time.

When did you file 2019? If it was late in the year or you mailed it, try putting in 0 (zero) for the AGI. And see, https://ttlc.intuit.com/community/rejections/help/what-if-i-entered-the-correct-agi-and-i-m-still-getting-an-e-file-reject/00/27031

How to correct the AGI
https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If you can’t get it to efile you will have to print and mail it.
How to mail a return from the Online version
https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

Be sure to attach copies of your W2s and any 1099s that have withholding on them.  You have to mail federal and state in separate envelopes because they go to different places.  Get a tracking number from the post office when you mail them for proof of filing.


For AGI Reject code 031
https://ttlc.intuit.com/community/rejections/help/e-file-reject-ind-031-04-or-ind-032-04-the-agi-or-self-select-pin-from-last-year-doesn-t-match-irs/00/27197

New Member
May 16, 2021 5:22:26 PM

My too

Returning Member
May 16, 2021 6:20:05 PM

At least the forum makes me feel better knowing I'm not the only one.  Had to print both State and Federal.  Regretting not just taking it to a professional.

Returning Member
May 17, 2021 5:01:32 AM

My transcript has the AGI and same number is entered by TT; still the return is not going through! 

Level 15
May 17, 2021 5:32:47 AM


@Engineer wrote:

My transcript has the AGI and same number is entered by TT; still the return is not going through! 


Enter a 0 (zero) for the 2019 AGI and e-file the 2020 tax return again.

New Member
May 17, 2021 6:14:45 AM

I also attempted to e-file my state and federal tax returns and was prevented from doing so because of an error. I am mailing my tax returns and would like to get a refund for the $25 fee for e-filing the state return. 

TY

mjegp

Level 15
May 17, 2021 6:30:00 AM


@Mjegp wrote:

I also attempted to e-file my state and federal tax returns and was prevented from doing so because of an error. I am mailing my tax returns and would like to get a refund for the $25 fee for e-filing the state return. 

TY

mjegp


You will need to contact TurboTax support for any Billing Issue

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Returning Member
May 17, 2021 7:33:14 AM

Tried putting zero as AGI and does not work...got rejected again. The SMS from Intuit says check email...but so far haven't received any emails ...got rejected 4 times and no email from Intuit

Level 15
May 17, 2021 7:47:52 AM


@Engineer wrote:

Tried putting zero as AGI and does not work...got rejected again. The SMS from Intuit says check email...but so far haven't received any emails ...got rejected 4 times and no email from Intuit


Check your spam or junk mail folders on your email account for TurboTax emails.

Verify your email address for the TurboTax account.  See this TurboTax support FAQ for updating your account - https://ttlc.intuit.com/community/account-updates/help/how-do-i-update-my-turbotax-account-information/01/25927

 

Since the IRS has rejected both the actual 2019 AGI and the 0 for the AGI your only other option is to print and mail the tax return.

Note - If you have no taxes owed or are receiving a tax refund there are no penalties for filing a tax return after the due date.

See this TurboTax support FAQ for how to print a tax return for mailing when using the online editions - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258

New Member
May 17, 2021 8:16:49 AM

Turbo tax did not file my taxes electronically, because of some pin number error.

 

Who and how to talk to anyone?

 

How do I get my $25 back?

 

 

New Member
May 17, 2021 8:18:41 AM

I mailed my returns on the 17, of MARCH. No word yet. When I check on the IRS site, it tells me nothing is found.