Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 3, 2019 10:47:53 AM

I cannot see my refund status on IRS website. What can I do? All information I entered is correct.

0 59 31014
24 Replies
Intuit Alumni
Jun 3, 2019 10:47:54 AM

Hang in there and keep checking back on your status. Here is the general timeline of e-filed returns:

Transmission > Acceptance > Processing > Approval > Refund.

After acceptance, but before processing the status may not be available. If you contact the government or try look up your refund status while your return is still pending, don't be surprised if they tell you "no record found." This is normal; until the government starts reviewing and processing your return, they won't have any record of it.   

Once you've confirmed your return has been accepted, you can begin to track your refund. The IRS issues most refunds in less than 21 days, although some require additional time. Please see below for more information on tracking your refund: https://ttlc.intuit.com/replies/5340655


Level 2
Jul 19, 2019 2:04:19 AM

Why can't I see my refund status on its website

Level 15
Jul 19, 2019 7:07:43 AM

@Blancheallen 

 

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr?jump_to=answer_4242575

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.  Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

 

Your federal refund amount is on line 20a of your Form 1040

 

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Returning Member
Feb 15, 2020 9:24:11 AM

i enter all the info make sure everything i input is correct yet i cant get the status on my return

Intuit Alumni
Feb 15, 2020 9:41:10 AM

@Ne2 as xmasbaby0 provided above, the following FAQ provides some of the different reasons for there being no record of your return on irs.gov: https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr/00/26435

New Member
Feb 15, 2020 9:49:19 AM

I sent my return on 1/27/2020 and it said it was accepted and now (According to the Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue refunds before mid-February for tax returns that claim the Earned Income Tax Credit or the Additional Child Tax Credit. This applies to the entire refund, even the portion not associated with these credits.

Check Where's My Refund in mid- to late February for your personalized refund status. It's updated once a day and remains the best way to check the status of your refund.)

 

Help Please...

Thank you

Intuit Alumni
Feb 15, 2020 10:09:52 AM

In regards to "help please", what are you needing assistance with?  Please respond here for clarification so that we can help.  

New Member
Feb 15, 2020 10:13:46 AM

I sent my return on 1/27/2020 and it said it was accepted and now (According to the Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue refunds before mid-February for tax returns that claim the Earned Income Tax Credit or the Additional Child Tax Credit. This applies to the entire refund, even the portion not associated with these credits.

Check Where's My Refund in mid- to late February for your personalized refund status. It's updated once a day and remains the best way to check the status of your refund.)

 

I don't understand what this means. 

Level 15
Feb 15, 2020 10:17:56 AM

Simply put, it means you will not receive your refund before the end of February, early March since you are subject to the PATH act, which has been tax law since 2015.

 

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

New Member
Feb 15, 2020 10:21:26 AM

Thank you so much. you guys are a big help. have a wonderful day.

Intuit Alumni
Feb 24, 2020 8:04:55 AM

To track your Federal refund, visit the Where’s My Federal Refund? site  You may also download the IRS2Go app to check your Federal refund status

Note: You will need your social security number, filing status, and refund amount in order to track your refund.

If your return is still pending and not accepted yet by the IRS, you will need to wait 24hrs after it's accepted to check the status on the IRS website. Be sure when checking Where’s My Federal Refund? site that you are entering only your Federal refund amount. This can be found on your Federal form 1040, line 21a. If you paid any fees out of your federal refund, use the refund figure prior to the deduction of he fees. Also if you filed joint, be sure to enter the filers name that appears first on the return.

 

Why is there no record of my return at Where's My Refund (WMR)?

Level 2
Mar 20, 2020 1:27:00 PM

Send in Feb 27/ said refund date 3/19 then says 3/21 which is it

Level 15
Mar 20, 2020 1:28:22 PM

@Sophieat5

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

New Member
Mar 30, 2020 3:54:07 PM

I file my tax back in January, have not received it yet ,1/27/20

Level 15
Mar 30, 2020 3:54:53 PM

Do you mean your Refund? When will you get your refund,
https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/01/25589

Was your return Accepted? First double check your efile status here
https://turbotax.intuit.com/tax-tools/efile-status-lookup/

When you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepted or Rejected your efile.

Then only the IRS can tell you. IRS Where's my refund https://www.irs.gov/refunds/
Make sure you are using the refund amount from your actual federal tax return and not the combined amount Turbo Tax showed you at the end. That was for federal and state combined.

When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  what does it say?

Level 15
Mar 30, 2020 3:55:37 PM


@Victor Williams wrote:

I file my tax back in January, have not received it yet ,1/27/20


What is the status of the 2019 tax return?  Sign onto your TurboTax online account and the status will be displayed - https://myturbotax.intuit.com/

Level 1
Apr 3, 2020 4:05:32 PM

Need help

Intuit Alumni
Apr 3, 2020 4:10:44 PM

You can try calling the WMR automated hotline instead: 1-800-829-1954 or visit the IRS website.   

Tax returns can disappear from WMR while they are being processed.   

Please see below.   

Why is there no record of my return at Where's My Refund ...  

New Member
May 22, 2020 7:54:55 AM

Can't find no refund info on my 2018narw 2019 taxes

Employee Tax Expert
May 25, 2020 7:04:44 AM

It depends. 

 

The IRS issues a lot of refunds within 21 days, but it has been taking longer with the stimulus payment being issued in addition to the tax refunds. 

IRS processing time and refund status 

 

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

 

Also, if you mailed in your tax returns, they may not have been processed yet.

 

IRS operations are limited during the Covid-19 pandemic.  Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

New Member
Feb 20, 2021 6:32:15 PM

Turbo Tax shows my refund has been accepted from the IRS, but the IRS website still shows no record of my refund...? So, I'm confused with this response.

Intuit Alumni
Feb 20, 2021 6:52:43 PM

@annierachel14 If your return was already accepted, there are a few reasons the IRS shows no record. Sometimes when the IRS is updating you may not see a record. As your return moves through the system, the status of it will be updated. Continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

Another reason could be, the correct information is not being entered in the WMR system. Make sure you enter your exact federal refund dollar amount. You can get this number from your Form 1040, line 20. If you are filing joint, be sure to enter the social security number that is listed first Please see the link below for more information:

Why is there no record of my return at Where's My Refund (WMR)?

 

Related Information:

New Member
Feb 22, 2021 11:22:43 PM

I’m having the same problem with my 2020 taxes. The IRS accepted my return. 11 days later I can’t track the status of my refund. All info entered just like on my tax return. It’s as if they never got my return.

Intuit Alumni
Feb 23, 2021 9:27:39 AM

Please see below for reasons why you may be unable to track the status of your refund.

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr/00/26435

 

Refunds take about 21 days after the IRS has accepted your E-filed tax return. Please see below for more information. 

https://ttlc.intuit.com/community/refund-status/help/when-will-i-get-my-irs-tax-refund/00/25589