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Level 1
posted Jan 26, 2020 10:37:45 AM

Checking refund status

After I e-filed my taxes. It's saying on IRS that my information doesn't match when it most certainly matches. What could be the problem?

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2 Best answers
Level 15
Jan 26, 2020 10:42:57 AM

The IRS doesn't open until tomorrow Jan 27, 2020 unless you got in an early test batch.  Your return might still be pending on Turbo Tax.

 

You can check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

 

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

 

 

Level 15
Jan 26, 2020 10:46:42 AM

@Jnicole2734

Your e-filed return is still in pending on the server because the IRS will not begin to accept/reject/process returns until January 27.  Only a few returns were accepted early in a test batch.  Everyone else has to wait.

 

https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

 

So watch your emails and spam folder to make sure you know after Jan. 27 if your return was accepted or rejected.

24 Replies
Level 15
Jan 26, 2020 10:38:59 AM

Did you get an email telling you that your return was accepted?

Level 1
Jan 26, 2020 10:41:39 AM

Just from turbo tax because I just did them last night . So I wanted to be sure the information would work. I never had a problem before . So it's not approved yet but processing. But the information should go through and work

Level 15
Jan 26, 2020 10:42:57 AM

The IRS doesn't open until tomorrow Jan 27, 2020 unless you got in an early test batch.  Your return might still be pending on Turbo Tax.

 

You can check your efile status here     

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

 

When you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepted or Rejected your efile.

 

 

Level 1
Jan 26, 2020 10:44:46 AM

Okay . Thank you! I'm just young and always worrying . Because I don't understand some of things when it comes to taxes . I did think maybe it's because it's too early. 

Level 1
Jan 26, 2020 10:45:51 AM

I never got a accepted or rejected letter . Could that be because the IRS isn't starting until tomorrow ?

Level 15
Jan 26, 2020 10:46:42 AM

@Jnicole2734

Your e-filed return is still in pending on the server because the IRS will not begin to accept/reject/process returns until January 27.  Only a few returns were accepted early in a test batch.  Everyone else has to wait.

 

https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

 

So watch your emails and spam folder to make sure you know after Jan. 27 if your return was accepted or rejected.

Level 1
Jan 26, 2020 11:09:43 AM

I know everyone has to wait. I've done taxes for 7 years now. But when my information wasn't matching I wanted to make sure everything was okay

Level 2
Feb 2, 2020 7:41:25 PM

Hi! May I just ask how long would it take to receive the check in the foreign country like Philippines? 

Expert Alumni
Feb 3, 2020 7:43:24 AM

The IRS states that if you have not received your refund in a foreign country within 45 days, to call the IRS International Call Center.  Please see the link below:

IRS Tips for Receiving a Refund for Taxpayers Abroad

New Member
Feb 5, 2020 12:13:36 PM

Checking status on my return and advance.  Was accepted so wanting to know how much longer.

Intuit Alumni
Feb 5, 2020 12:33:19 PM

You’ll receive your Refund Advance virtual card info within 1 hour of the IRS accepting your e-filed return, by email. The funds will be loaded on to the card within 48 hours. Any balance of your tax refund remaining will be sent to you after the IRS has accepted and processed your tax return, usually within 21 days. You’ll be able to start spending online with your card information after setting up your Turbo Card account. 

 

Also, a physical Turbo Card will be mailed to you within 5 to 10 business days. The remainder of your refund (minus the Refund Advance amount and any TurboTax fees) will be loaded onto the card when the IRS or state tax authorities distribute your refund (typically within 21 days from IRS acceptance). 

 

Please click the TurboTax help link, listed below, to learn more about the Refund Advance process. https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

New Member
Feb 10, 2020 2:34:58 PM

I am currently having the same issue i filed on January 28th an both were accepted but it wont let me track my refund because its saying my information doesnt match. 

Intuit Alumni
Feb 10, 2020 2:42:37 PM

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. 

 

You might receive this message because:

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
  • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.

Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

https://ttlc.intuit.com/community/refund-status/help/why-is-there-no-record-of-my-return-at-where-s-my-refund-wmr/00/26435

Returning Member
Feb 13, 2020 12:31:19 PM

I filed the 28

Intuit Alumni
Feb 13, 2020 12:37:04 PM

Your return will stay in Pending status until the IRS finishes processing the backlog of returns. After January, e-filed returns generally sit in Pending status for 24–48 hours before coming back as either Accepted or Rejected. Sometimes returns stay in Pending for several days or even longer.  Unfortunately, TurboTax has no control over how long the IRS takes to accept a return.

 

Please click the TurboTax Help link, listed below, to learn more.

https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331

 

TurboTax updates what stage your return is in and the IRS site updates when you can expect your refund:

 

  • E-filing status is what stage of the process your return is in.
  • Refund status is when you can expect your refund. 
  • Once your tax return has been submitted, the most up to date information will come from the IRS.
  • It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it. 
  • Continue checking the Where’s My Federal Refund?  tool for updates. 

New Member
Feb 15, 2020 12:04:34 PM

I will like to know how long will my state tax will. Take to deposit i fill 2/7/2020 

Intuit Alumni
Feb 15, 2020 12:32:15 PM

Each state handles it's own refunds and therefore the processing times can vary.  Please select your state from the TurboTax FAQ How do I track my state refund? for tracking instructions.

New Member
Feb 19, 2020 11:08:16 AM

I've been trying to check my refund and it keeps saying info incorrect I enter everything correctly multiple times and still popping back wrong did anybody figure out why

Intuit Alumni
Feb 19, 2020 11:14:22 AM

The IRS states:

 

WHERE’S MY REFUND STATUS BARS DISAPPEARED

"We have gotten many comments and messages regarding the IRS Where’s My Refund Tool having your orange status bar disappearing. This has to do with the irs.gov where’s my refund site having too much traffic and lagging. This is causing images not to display and information about your federal tax return to not show up. This has happened every year since the tool was first available. This has nothing to do with you being flagged or your return being denied. Status Bars Disappeared for many Americans who filed early.

This also can have to do with your browser settings as well as your cache. Please try using a different browser such as Chrome or Firefox. Also, clear your cache in your browser settings."

When checking on the status of your refund at the IRS Where's My Refund (WMR) site, you may get the message: We cannot provide any information about your refund. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS.

 

You might receive this message because:

  • Your e-filed return was accepted (received) by the IRS less than 24 hours ago. Wait at least 24 hours after acceptance before using WMR.
  • Your return is still pending.
  • You never e-filed. You can quickly find out if you did by checking your status.
  • If you don't see a status, go through the TurboTax File section again. Be sure to go all the way to the end and select Transmit my returns now.
  • You mailed your return less than 4 weeks ago. Paper-filers should wait four weeks before using WMR.


Please click Why is there no record of my return at Where's My Refund (WMR)? to learn more.

 

New Member
Mar 2, 2020 6:37:41 PM

I filed over two months ago and It shows it’s approved for my federal I already got to stay over three weeks ago and it shows it’s just pending but it doesn’t show any of them I recite the three little things when it states that you’re going to get it in your account this is processing and I have no idea what’s going anyone else have this problem

Intuit Alumni
Mar 2, 2020 6:41:02 PM

This is normal. It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated. Continue checking the Where’s My Federal Refund tool for updates. Updates are made daily, usually overnight.

 

What does pending mean. https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331 Please use this link to track your refund from the IRS. https://www.irs.gov/newsroom/use-the-wheres-my-refund-tool

New Member
Mar 26, 2020 7:21:21 AM

The return was accepted on 2/20 and the refund status remains "in process".

What do you suspect is the issue?

Level 15
Mar 26, 2020 7:26:56 AM

@mdsommer0308

https://turbotax.intuit.com/tax-tools/efile-status-lookup/

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount  (line 20 of your Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

To track your state refund:    

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried

New Member
Apr 13, 2020 9:52:01 PM

No I have not received a email about the status of my refund