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Level 1
posted Jan 12, 2023 3:26:39 PM

Can't print or even download a .tax file, can't change the file type either

0 16 2605
1 Best answer
Level 15
Jan 12, 2023 5:53:16 PM

Go up and download the federal pdf file.  There is only 1 pdf file and it should have both federal and state in it.  State is listed after the federal.  

 

Those choices on the right side are all for federal & state.  They  don't just go with the one they are near.  It is a separate list.   

16 Replies
Level 15
Jan 12, 2023 3:33:41 PM

If you have filed the 2022 tax return you will need to wait until the IRS accepts the tax return.  The IRS will start accepting tax returns on 01/23/2023

Level 1
Jan 12, 2023 3:47:29 PM

I'm trying to download a former tax return - 2019. There is a place for me to 'click' on download ".tax" file but I can't download it into an actual readable file. I've tried PDF, notepad, nothing works

Level 15
Jan 12, 2023 3:52:18 PM

Why can't you download the pdf?  If you download the .tax2019 file you need the 2019 program installed to open it.  Call in and ask for the program or you can buy it here,

https://turbotax.intuit.com/personal-taxes/past-years-products/2019/ 

Level 1
Jan 12, 2023 3:55:40 PM

That's my point, It's not a pdf, its a .tax file. It's a state file from 2019. I should not have to a buy a program to access my records through turbotax.

Level 15
Jan 12, 2023 4:02:10 PM

Well try again to download the pdf.  Don't you have the option  to get the pdf?  Better call in.  And the state is in the same file as Federal.  

 

How to contact Turbo Tax
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Level 15
Jan 12, 2023 5:09:22 PM

Why is my PDF downloading as a .txt file in Microsoft Edge?

If you're using TurboTax Online, you may experience Microsoft Edge saving the PDF version of your tax file as a .txt file.

Solution

There are two ways to solve this issue:

  1. Change your browser (to Google Chrome or Firefox, for example) and save from there.
  2. Replace the .txt extension with .pdf.

 

In the EDGE download...those are really just PDF files, that's why they look funny.

Level 1
Jan 12, 2023 5:38:20 PM

Sorry, I'm not being clear. There is no option to download the PDF as there is to the federal return. There is no option to convert or save or print as PDF when it downloads. The only thing that shows and downloads (to nothing readable) is a .tax file. The ONLY option is "Download .tax file". It tries to open but says it's an unsupported or damaged file. It won't allow for file changes or saving as new doc types. It isn't a PDF to begin with.

 

Level 15
Jan 12, 2023 5:45:05 PM

So when you click on the DOWNLOAD PDF option  you don't get a PDF file ?    Do you get a .TXT file  or a .TAX2019 file ?    If you get a .TXT file read my last post. 

 

Level 15
Jan 12, 2023 5:47:32 PM

 

Deleted

 

Level 15
Jan 12, 2023 5:50:06 PM

@DoninGA 

 

OP was looking for 2019  not  2013.  😉

Level 15
Jan 12, 2023 5:51:45 PM

@Critter-3 Thanks.  Was thinking of another user with this type of issue.  I'll remove my answer.

Level 15
Jan 12, 2023 5:53:16 PM

Go up and download the federal pdf file.  There is only 1 pdf file and it should have both federal and state in it.  State is listed after the federal.  

 

Those choices on the right side are all for federal & state.  They  don't just go with the one they are near.  It is a separate list.   

Level 1
Jan 12, 2023 7:29:43 PM

Brilliant - thank you. Didn't even think to look.

New Member
Jan 31, 2023 11:40:57 AM

Go up and download the PDF file?  Go up where?  There is no place I can find to get any file downloaded

 

New Member
Jan 31, 2023 11:43:57 AM

Let me explain a little more.  The tax form is ready to file, but I cannot look at the finished file.  When I click on the button to view returns, it opens another window and says to wait.  I've been waiting 2 days.  Of course, it shuts the window in 15 minutes or so and I have to start over again on the filing part.

 

Intuit Alumni
Feb 1, 2023 11:20:31 AM

If you are using TurboTax Online, please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

@Little Alf