I recently filed my taxes with turbotax and today i noticed a high amount in taxes was payed to the irs while previous years i always got returns and my income didnt change that drastically.
Somehow my taxable income is exactly doubled on the return from the amount thats on my W2 states, i`m not sure how happened and i only noticed after filing since usually turbotax doesnt have any issues with importing that W2.
Im pretty sure i should amend this but the option for 2020 isnt available yet.
When will this option become available and also is there any info on how that amount could have doubled to prevent it from doing so with next years filing?
The doubled W2 amount on your return may have been a TurboTax software error. We take your concern very seriously. This issue has been escalated to our Research and Development and they are working on a solution.
You are not able to make changes to your return once it has been submitted. To make corrections or changes to your pending return, wait until your return's either been accepted or rejected by the IRS.
Please click How do I amend my 2020 return? to learn more.
This happened to me too. I’m not happy. The error wasn’t visible until after I submitted my returns. Even worse that none of the amendment forms are available til end of March. The error cost me almost $1000. With the pandemic, I’m unemployed. I NEED every penny. What a horrible thing to have to deal with, on top of everything else.
It’s great that TT is looking into this. How are you going to help once you figure out what happened?
The same thing happened to me! Everything was perfect until AFTER I filed. I reached out to Turbo Tax and they stated I have to amend.
It sounds like your prior year information was transferred and it was also entered manually which doubled the income amount on your tax return. But yes, unfortunately if your return was already submitted and accepted by the IRS the only option to fix it would be to amend.
Since your return has been accepted by the IRS, wait until you have received your refund, if applicable, and then amend your return to make changes. Amended returns have to be printed and mailed in and take up to 16 weeks to be processed.
If accepted, wait until you have received your refund or taxes due paid, then you can go here for instructions on amending your return.
will i be able to efile the 1040X through turbotax? The IRS page states that they allow efiling for amendment now.
My turbotax states the following for 2020 amendment (Form 1040X will be ready on 03/25/2021.)
does that mean i`d be able to efile through turbotax on that date?
@leslievdb Yes. The 1040X form will be available for filing on 3/25/2021. At that time, you can then follow the instructions in this FAQ here to amend your 2020 tax return.
My W2 was imported thru ADP however the TurboTax Software ran the final check after I had finished everything. I made sure I had completed everything, but then the software final recheck would not let me move forward until I confirmed the amounts by manually re-entering those amounts into the fields provided with that prompt. I tried to skip past it and was not allowed. I tried to enter 0 and it told me I had to enter an amount to continue.
My returns have already both been processed. My payment to the state has cleared, and I received my return from the IRS last week. The IRS website says that I can amend my efile now. And that it’s the same form from last year. They direct me to TurboTax as having the up to date software and forms in order to do so.
Also, my TurboTax documents say that any errors in calculation are guaranteed by Turbo Tax. And that these mistakes will receive a credit for the difference in the amounts, plus interest. So wouldn’t that interest be based on the length of time between my initial filing and the time it takes for TurboTax to correct the error and get me the funds for the additional amount due to me from my return?
This is what happens when I try to use the accuracy guarantee to get a refund on my fees...
"If
you are submitting a claim for the most current tax year after April 15, have you received a notice from the IRS or other taxation authority?Yes NoIf you have not yet received a notification from the IRS or another Taxing Authority, your situation is not covered under the Accuracy Guarantee Terms & Conditions. If you have questions about your situation, please click here to Contact Us."
Oh, and this is the only option given to submit a claim and the very first thing that comes up. Today is NOT AFTER April 15TH of this year. The only answer possible is NO. So basically there is no way for anyone to be eligible for the fee guarantee?!
Honestly, this is beyond frustrating. I've tried calling, and I get put on hold for an hour (with no option to receive a call back). After an hour of cell phone hold time, I get an automated voice saying something about no one taking my call, then "good bye" as it hangs up on me. And no one has even tried to contact me or update on the issues or fixes to the software errors. These are errors that are known to TurboTax.
There must be an easier way to get this resolved?
First time I checked, the 'software unavailable' page said "late March". Then it said March 25th. Today I got on and it says March 26th. IRS website has had 2019 1040X efile software showing available since early Feb. I'll keep checking. Would it be possible to get updates if there are further delays? TY
Due to the passing of the American Rescue Plan, there is a delay with the ability to amend returns. Please see the below TurboTax Help Article for more details and a link to sign up for an update when the amend option is available.
@Pl426-CPR9 Click this link for instructions on How to Amend Your Return.
Type 'w2' in the Search area, then click on 'Jump to w2' to get to this section.
If the W-2's are exactly alike, you can DELETE one of them from the W-2 Summary page.
I received the same error message and have not been able to amend my filing. I've already tried contacting TurboTax about this and have not received any response. I was supposed to receive a return and now I owe thousands.
My daughter was freaking out that she had to pay this year. So I took a look at her Turbo Tax form and saw that her income was doubled.
Any date on when this will be fixed?
Thank you,
Suzanne
I'M GOING TO POST IN CAPS SO PEOPLE WILL READ THIS.
IF YOU HAVE ALREADY SENT IN YOUR TAXES THEN YOU HAVE TO DO AN AMEND FORM.
BUT IF YOU HAVEN'T....THEN START A NEW TAX RETURN AND DON'T USE IMPORT W2'S.
MANUALLY ENTER YOUR W2'S.
THAT WILL FIX THE PROBLEM.
Please double-check to ensure a W2 wasn't accidentally entered twice. Please see the Help Article here for inputting W2s.
If this has been confirmed, please reach out here for the next steps.
It is possible that the W-2 was transferred over from a previous year and a 2nd W-2 was also entered. You can quickly tell if this happened by searching for w-2 in TurboTax (once you have the return opened) and using the Jump to W-2 link. You will see the W-2 summary which will list all W-2s on your tax return. If you have two from the same employer, with the same amount, you will need to delete one of those W-2 and then ensure the other one is correct and complete. Then you can proceed through the amending process.
Form 1040X is ready to use. When you sign in to TurboTax, you can now select the AMEND option at the bottom of the Tax Home page (under Your tax returns and documents).
Have you read the rest of the comments here? Several people have the same issue. It is a 'bug' in the software.
We are unable to view the return in this public forum to see exactly what you see. If you would like us to take a deeper look, please click here to contact us by phone .@suzannevt7
That would be great except there wasn't a selection to choose relative to my issue. The closest one didn't help at all. Part of the problem is now fixed however, the total at the end is doubled. I'll wait a few days to see if that gets fixed.
Please let us know if the issue remains in a few days.
I got a notice from the irs stating I owed them money instead of getting a return for this very reason. I called customer support and got blown off saying that it was my fault because I clicked the recovery rebate box. It wasn’t until filing for this year that I realized my income was filed as double what it actually was. I’ve tried to do an amended return, but as all the info stayed the same, nothing is changed and the error still exists showing double my income. This has been a big problem for me and the IRS waited until the end of the year to inform me that I owed them and started charging interest on the amount. Please tell me how I can have this serious issue fixed. It is ultimately my fault, as I have used the service for years, have had no prior issues, and everything matched up when I submitted. It is however bothersome that customer support brushed me off so quickly and didn’t see the mistake after reviewing my return, especially since this is supposed to be a guaranteed service.
First, do not file an amended return. Since the IRS made an adjustment on your return you can get this corrected directly with interaction with the IRS. TurboTax is not involved in the processing of the return once it has been accepted by the IRS, therefore we can not assist with your issue. Privacy Laws prevent IRS from sharing information with TurboTax.
However, IRS should send a Notice of Adjustment to you in a few days. When you receive that notice, it will have contact information in the upper right corner. Use that information to reach out to the IRS to start discussion. It is not all lost, you can present your case.
Thank you for using TurboTax