I am at my wit's end, unable to log-in to my account. I have spent five days straight trying to recover my old account, which TurboTax deactivated for unknown reasons after I was 95% done with my 2018 return. I have four previous years' returns and all information that went into them. I was only able to log-in again using a new (empty/shell) account, which enabled me to post here but has none of my prior (or current) year tax information.
I have tried the account recovery webpage several times, including uploading a scan of my drivers license to verify my identity a few times. No luck. Tried related on-line help, which sends me back to account recovery page. Endless loop.
When I called the number, each (of several) operators over the last few days said they were referring my case onto "the security team," who would send me a separate email from another part of TurboTax. (One operator said of course the account recovery page wouldn't work because only TurboTax can reactivate after researching and verifying.) The latest operator (yesterday) said that such email would come within 24-48 hours, from the [email address removed] address, asking me to (yet again) send in a scan of one or more of my identification documents, but I am skeptical I will hear from them since every method and every operator statement to date has failed.
I have probably spent 10 hours, days of high blood pressure and uncertainty, and exasperation being unable to access MY tax information. Any help from a TurboTax moderator (Case No. 447723916 ) or the community here would be greatly appreciated; I'm truly exhausted having all my data held hostage through no fault of my own.
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