I have been trying to contact TurboTax staff directly without having to go through the tax specialist and owe more money, but have not had any luck in finding a direct contact link or email. The problem I am running into is that after I filed my taxes on February 17th, 2018, I elected to take the money I owed TurboTax out of my refund. I was supposed to receive said refund by the 10th of March, a Saturday, but instead received Form 4883c, requesting that I call to verify my identity. Once I had completed everything, they told me what it looks like they've been telling everyone else who has received them, nine weeks from the day of the call. They told me not to check on the status until the following week. When I did I still saw the message that I had seen before I called, essentially saying it's still being processed. I know from other threads that this is a standard procedure for the IRS, and that most people have had their refund show up typically closer to a week after verifying, but it has now been almost a month. I have also been getting emails from TurboTax asking me to pay what I owe for using the software because I had elected to take what I owed out of my refund, which is still in limbo. I must admit that I'm a little disappointed and frustrated, even while understanding that it's just procedure, that I am up a creek without a paddle here, and hope that TurboTax can help clear some things up.
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I have filed using TurboTax the last three tax years, and have not had any problems until this tax year. I was checking on the IRS website when my refund would be tentatively arriving, with TurboTax estimating the 10th of March. On the IRS website, I was receiving the same message day after day: "Your tax return is still being processed. A refund date will be provided when available." When March 10th, a Saturday, came around, I received a letter from the IRS in the mail containing form 4883C. Since the IRS' phoneline listed on the letter wasn't open on the weekend, I called first thing on Monday, March 12th, in the morning. As per the letter, I had my tax documents from FY2016 and FY2017. The IRS agent told me that I could start checking for an update again starting on March 19th, the following week. She said that it could take up to 9 weeks for the refund to clear, and to call the IRS after that if it hasn't. I have been checking daily to see if any updates have been made available. This would not constitute a problem for me if I hadn't prepared my taxes with the intention of taking the TurboTax Preparation fee out of my total amount. I am prepared to pay what I owe for the preparation but wanted to see if there was anything to be done in the meantime, outside of continuing to check the "Where's My Refund" section on the IRS website.
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